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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,158 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
475 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
4,978 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,650 views
There was a purchase of my game a few days ago that had a weirdly high number of downloads. Then today I saw it's number...
started by BeebaDraws 41 days ago
97 views
No replies yet
I've recently made a portfolio site and I'm using the widget to link to my games. I've noticed that it's really easy to...
started by Republic 52 days ago
2 replies
177 views
Hi there! I recently deleted my secondary account, thinking I could use its username and email for my current account. A...
started by Worm 45 days ago
2 replies
170 views
I have been using itch io for so long but on day 26th happened a bug , i can't see current day views unless i go into pr...
started by AdamGDA 42 days ago
59 views
No replies yet
I purchased this version of Primis, and it says it is compatible with 1.18.1+. My server supports versions from 1.18+ to...
started by VillanoCraft 42 days ago
1 reply
59 views
... and it still shows up, in the search results. How to gobal block an account? It's annoying, cause the user is floodi...
started by HuginMunin 42 days ago
1 reply
89 views
Why is my game's popularity so unstable? To put it another way—even though my game is newly released and submitted to...
started by Funny Dog 42 days ago
2 replies
113 views
I have read https://itch.io/docs/creators/getting-indexed and I have try to indexed. I have try all the ways but nothing...
started by Rasicompany 42 days ago
1 reply
78 views
So recently a game I purchased here was removed by an admin, first don't care why and don't want to discuss the game, ju...
started by Nadia 43 days ago
2 replies
144 views
Hi guys, I’ve just uploaded a new game and I’m really excited about it because I plan to host a competition involvin...
started by PlainBlackBackground 43 days ago
44 views
No replies yet
From March 2, I sent an email to the support team (request 260922) to index my game. And I sent one more email week late...
started by Obsidian Fox 73 days ago
5 replies
263 views
I uploaded a couple of animated 3d models and I want to get them indexed properly. I originally had short generic names...
started by Deleted Account 44 days ago
45 views
No replies yet
Hi there, just curious why does the Account balance always shows a number smaller than the actual payout? I mean it's a...
started by Team Boke 44 days ago
1 reply
84 views
I'm working on a SFW game that comes with an NSFW expansion. Am I allowed to link to the NSFW page from the SFW page so...
started by Tanz423 45 days ago
1 reply
88 views
wanna know if there is any way to post a game to have 2 pages for a sfw and nsfw version of a project. as far as I could...
started by Yua Nizu 47 days ago
1 reply
125 views
guys when i upload my game he say your url already in account how to fix it
started by olciman710 45 days ago
47 views
No replies yet
Hi, recently we made an agreement with a publisher and have updated our tax information properly over 30 days ago. 1 Wee...
started by Zuneku H Studio 53 days ago
6 replies
318 views
I am putting together a Co-Op bundle later today and as I understand it, I need to fill out the forms and list every gam...
started by Sheepdog6k 45 days ago
39 views
No replies yet
I use the https://itch.io/jams/joined page to look at jams I've been interested in, but the list is bloated by jams I've...
started by Nikoichu 45 days ago
35 views
No replies yet
QuestionPopular game
What are the best strategies to promote and increase the popularity of your game on itch.io? Any tips for standing out i...
started by Mary 46 days ago
68 views
No replies yet