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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,198 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 22 hours ago
87 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
503 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
5,160 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,702 views
Hello, I published an asset some time ago, but it still doesn’t appear in search results or categories. I’ve reviewe...
started by Fixels 50 days ago
4 replies
96 views
There was a purchase of my game a few days ago that had a weirdly high number of downloads. Then today I saw it's number...
started by BeebaDraws 51 days ago
100 views
No replies yet
I've recently made a portfolio site and I'm using the widget to link to my games. I've noticed that it's really easy to...
started by Republic 61 days ago
2 replies
191 views
Hi there! I recently deleted my secondary account, thinking I could use its username and email for my current account. A...
started by Worm 55 days ago
2 replies
187 views
I have been using itch io for so long but on day 26th happened a bug , i can't see current day views unless i go into pr...
started by AdamGDA 52 days ago
62 views
No replies yet
I purchased this version of Primis, and it says it is compatible with 1.18.1+. My server supports versions from 1.18+ to...
started by VillanoCraft 52 days ago
1 reply
61 views
... and it still shows up, in the search results. How to gobal block an account? It's annoying, cause the user is floodi...
started by HuginMunin 52 days ago
1 reply
91 views
Why is my game's popularity so unstable? To put it another way—even though my game is newly released and submitted to...
started by Funny Dog 52 days ago
2 replies
114 views
I have read https://itch.io/docs/creators/getting-indexed and I have try to indexed. I have try all the ways but nothing...
started by Rasicompany 52 days ago
1 reply
79 views
So recently a game I purchased here was removed by an admin, first don't care why and don't want to discuss the game, ju...
started by Nadia 53 days ago
2 replies
150 views
Hi guys, I’ve just uploaded a new game and I’m really excited about it because I plan to host a competition involvin...
started by Gr8BitGames 52 days ago
47 views
No replies yet
I uploaded a couple of animated 3d models and I want to get them indexed properly. I originally had short generic names...
started by Deleted Account 53 days ago
46 views
No replies yet
Hi there, just curious why does the Account balance always shows a number smaller than the actual payout? I mean it's a...
started by Team Boke 54 days ago
1 reply
89 views
I'm working on a SFW game that comes with an NSFW expansion. Am I allowed to link to the NSFW page from the SFW page so...
started by Tanz423 54 days ago
1 reply
89 views
wanna know if there is any way to post a game to have 2 pages for a sfw and nsfw version of a project. as far as I could...
started by Yua Nizu 56 days ago
1 reply
129 views
guys when i upload my game he say your url already in account how to fix it
started by olciman710 54 days ago
49 views
No replies yet
Hi, recently we made an agreement with a publisher and have updated our tax information properly over 30 days ago. 1 Wee...
started by Zuneku H Studio 63 days ago
6 replies
329 views
I am putting together a Co-Op bundle later today and as I understand it, I need to fill out the forms and list every gam...
started by Sheepdog6k 55 days ago
41 views
No replies yet
I use the https://itch.io/jams/joined page to look at jams I've been interested in, but the list is bloated by jams I've...
started by Nikoichu 55 days ago
38 views
No replies yet
QuestionPopular game
What are the best strategies to promote and increase the popularity of your game on itch.io? Any tips for standing out i...
started by Mary 55 days ago
68 views
No replies yet