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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,227 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 6 days ago
2 replies
732 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
514 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
5,277 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,725 views
https://www.theguardian.com/technology/2025/apr/24/ofcom-rules-protect-keep-chil... "Companies will be legally required...
started by FishQueen2099 62 days ago
1 reply
101 views
Hello, I like playing visual novels but when I search for it, there's so much in the erotic tag. I want to filter it out...
started by Legendary_Zathura 62 days ago
5 replies
158 views
Hi all, now I know this isn’t qgo but it’s needed to open qgo on the quest. There seems to be a problem for a lot of...
started by Cordeliamax 61 days ago
36 views
No replies yet
Hi, I'm very puzzled with this issue. I'm trying to update one of my mod's wide cover images from the promo image sectio...
started by FoeFear 63 days ago
1 reply
130 views
Hello boys and girls, I connected my account with Patreon. Token shows: Uh-oh. Something is wrong with this token . And...
started by onlinux 62 days ago
45 views
No replies yet
Please solve my problem
started by manjuralam.kgp@gmail.com 63 days ago
2 replies
120 views
request (271475) I'm sorry to bother you. I'd like to know. Is my application being considered or not? Since my project...
started by deasfulf 64 days ago
2 replies
155 views
started by Suspended Account 63 days ago
45 views
No replies yet
1. I have a wrong Withholding tax (30%) even tho I filled the forms correctly (I am sure of it because it was 1:1 the sa...
started by CuddlePoint 64 days ago
9 replies
264 views
Hello, I have a problem with my game, when I try to download a zip file it points to a virus, to be more precise to Troj...
started by Snakerser 67 days ago
12 replies
1,795 views
I've been having an issue recently where the browse and all the top charts are inundated with porn. I can't turn off the...
started by SHROOMYCHRIST 67 days ago
2 replies
1,670 views
Hello technical support. My game was listed as one of the new games selected by itchio, but 5 days later it was removed...
started by Kendrick ML 76 days ago
5 replies
250 views
I know there should be a setting in my profile to hide adult content, but it’s not there. Maybe it’s not there becau...
started by @crank_gaming 65 days ago
2 replies
418 views
I have been waiting for more than three months for payouts. During that time, I have not received any answer from suppor...
started by Peach Punch! Games 65 days ago
2 replies
168 views
I bought a relatively small bundle a few days ago and almost immediately reached out to both support and the creator of...
started by LucidSnowQueen 66 days ago
1 reply
102 views
Hi itch.io team, I’ve published 3 games on my account and followed all the necessary steps: Visibility is set to publi...
started by AizaxAhmed 66 days ago
4 replies
227 views
Hi, sorry to do it again, but it seems like it's the only way to get response : i'm opening a topic again concerning pay...
started by Okazeno Ashgeirr 67 days ago
5 replies
330 views
I don't really know what happened, some months ago I was able to download something from Itch.io but now when I try to d...
started by Jukeboy 67 days ago
1 reply
173 views
I am receiving this error when attempting to view my library on the Windows app. I have a large library as I have purcha...
started by soul74 66 days ago
38 views
No replies yet
I've made sure to follow the rules for indexing for both of these projects and waited a couple days, they have unique na...
started by NathanTheCraziest 69 days ago
6 replies
195 views