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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,204 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 2 days ago
6 replies
253 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
507 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
5,183 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,709 views
in what cases the game gets puted in newest games?
started by Labaskogama 46 days ago
5 replies
131 views
Hello, about a month ago I updated my game, and since then it has completely disappeared from the itch.io search results...
started by GoodbyeHappiness 47 days ago
6 replies
251 views
So I bought a bundle a few days ago that includes outside partner products. There was a form to fill out with my email t...
started by Pazrael 79 days ago
1 reply
96 views
1- https://momoirosoft.itch.io/our-apartment 2- 2.7GB 3- May 26, 2024 4 - No idea what that is but I used the web versio...
started by Deleted Account 48 days ago
2 replies
155 views
my published 2 weeks ago game Pony Labyrinth not indexed and can't be found in search bar of site Why so :( Android: htt...
started by Asya Studio 51 days ago
3 replies
133 views
Hello, every time I’ve tried to upload an image for quite literally anything on the site, it shows red text saying “...
started by Jakester Feb 17, 2025
6 replies
394 views
For some reason I am unable to download basically anything, as in downloads not starting. I am not recieving any error m...
started by FellTemLord Mar 06, 2025
4 replies
600 views
Hey everyone, I’m locked out of my itch.io account because I lost my phone, which had my 2FA codes. I also no longer h...
started by Deleted Account 48 days ago
4 replies
119 views
I have a 20 to 30 page comic planned. I intend to post the fix first pages completely free on my social media, and have...
started by Footfoxxy 50 days ago
4 replies
157 views
I make unity browser games that are designed to work both on desktop browsers and mobile browsers. I noticed that whenev...
started by Furdev420 48 days ago
40 views
No replies yet
Hi everyone, I’ve noticed that my latest game isn’t appearing in search results or in the "Most Recent" section, eve...
started by DaNGER1705 48 days ago
2 replies
140 views
I have always had payments made before 30 days, but this time it has been under review for more than 70 days. I have alr...
started by RGS_Dev 49 days ago
3 replies
166 views
I already read the topic about indexing/searching but my question is more about how is my Game page & Devlogs is getting...
started by JayteeGameDev Feb 26, 2025
8 replies
450 views
I made a post which is merley a screenshot of my new project/game but in less than a minute it became suspicious of abus...
started by lapsking 54 days ago
4 replies
203 views
Hey guys, I have uploaded my game to the site and tried to install it via the itch.io app. Itch.io app throws an error w...
started by Tristan559 51 days ago
2 replies
143 views
This always show up when i post a comment on a game page. Awaiting moderator approval Thank you for your post. It must b...
started by aquatorrent 51 days ago
4 replies
170 views
I was trying to figure out why my webapp game built with p5 but nested within a vue.js application wasn't rendering afte...
started by okwme 50 days ago
67 views
No replies yet
This is a Unity WebGL project built with the "Minimal" template: https://spore-games.itch.io/freeze-tag I have the fulls...
started by SPORE games 51 days ago
48 views
No replies yet
I've already written(ID - 273777) to support about this, but they haven't answered me. I posted the project(R.I.P.(Raven...
started by dragonfrog studio 51 days ago
3 replies
126 views
As per rules, Here it is again Payout 'ID #167032' and ticket 274386 100 days and counting, come on :( No reply AT ALL f...
started by The Art Of Nemo 51 days ago
1 reply
92 views