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My game is missing from the itch.io search; support is not responding.

A topic by GoodbyeHappiness created 44 days ago Views: 249 Replies: 6
Viewing posts 1 to 2
(+9)

Hello, about a month ago I updated my game, and since then it has completely disappeared from the itch.io search results. I’ve contacted support three times — no response at all.

Here’s the link: https://goodbyehappiness.itch.io/the-seam

What can I do to fix this?

Moderator

Please read the rules of this category, they tell you what to do.

 At least someone replied here. I’ve already waited through all the timeframes mentioned in the guidelines (a month), which is why I came here for help

Moderator

Right, now please do what the rules of this category say, so I can get help for you.

I’ve read it — do I need to add more information to my support request?

(270225) That’s my ticket number.

I usually update my game only once every six months, so this was a major update. I don’t think I changed any tags or the title. I updated it the same way I always do.

I’d just like to know the reason, at least, and what I can do about it.

Moderator (1 edit)

I've let our admins know. Asking more questions here won't help. Only support can tell you for sure.

Fine. Thank you. May everything in your life be amazing.