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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,192 topics · Next page · Previous page · First page
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Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
501 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
5,123 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,689 views
Hey everyone! I'm excited to announce a major update coming to Phantom's Estate ! This update will include a huge multip...
started by RealMadChicken Oct 17, 2024
1 reply
147 views
I could not find an answer on this in the forums or FAQ, the closest thread I found was this: https://itch.io/t...
started by galactical Oct 16, 2024
3 replies
195 views
Hi All, I am brand new to itch.io and have limited coding abilities. I've posted the code for the game into my website...
started by cjthrives Oct 16, 2024
69 views
No replies yet
so when I originally finished the game, I published it here and went in my alt to see if it was downloadable. When I che...
started by Sunniesauditorium Oct 11, 2024
3 replies
432 views
Hello, can I set up an id attribute for h2 tag in my post written using Markdown? I’ve tried using HTML directly to no...
started by Andrew Oct 14, 2024
2 replies
191 views
Hey, so I was downloading a few games from the app, when they all failed, almost all had itch.io API error (403): I thou...
started by Takota Oct 15, 2024
133 views
No replies yet
I have an HTML game meant to be played in-browser. I have it set to "Restricted" but would like to have select people ha...
started by Anime Sickos Podcast Oct 14, 2024
1 reply
132 views
I bought cube escape for rusty lake on steam and through this website and literally none of them are able to be played...
started by sukuxna Oct 13, 2024
1 reply
180 views
I’m the organizer of the OST Composing Jam , a game soundtrack composing jam which has been growing significantly in p...
started by Lone Rabbit Oct 13, 2024
108 views
No replies yet
It's not showing up in 'add or remove programs' list. I can't see where to uninstall it from.
started by Dana83 Oct 12, 2024
1 reply
786 views
here's the issue. Im trying to recover a bunch of games from the email address linked to this new account. The only reas...
started by thEXP001 Oct 10, 2024
3 replies
836 views
Hello everyone, I want to know how can i make successful assets packs , other than pixel art concepts Do asset pack make...
started by AdamGDA Oct 12, 2024
110 views
No replies yet
How do I recognize a scam or fake account? I am looking for free voice actors and I want to play it safe.
started by Sam Hadding Games Oct 12, 2024
2 replies
168 views
Hello! I have wanted to sell my games here, but the only payment options I can see are Stripe and Paypal, which are not...
started by HabibiHB Oct 11, 2024
1 reply
188 views
It's been a couple weeks since I've seen them
started by Nnekart Oct 10, 2024
2 replies
159 views
I have made another account a collaborator on a collection I started as they and I want them to be able to display on th...
started by Adam Procter Sep 24, 2024
5 replies
295 views
This might actually be for general section, but since it mostly is about threads appearing here, I try posting it here f...
started by redonihunter Oct 09, 2024
2 replies
143 views
I had my tabletop games printed for a recent event and have inventory left that I'd like to offer here. Is there a way t...
started by Sticky Doodler Oct 09, 2024
1 reply
118 views
I tried to buy Quest Game Optimizer, but I can't. I used the credit card and also the debit card, but it was impossible...
started by pluis_sdb Oct 09, 2024
1 reply
110 views
So I just recently stumbled upon the game Voices of the Void thanks to IGP. After a grueling 3 days I finally actually f...
started by DangerRandy Oct 08, 2024
97 views
No replies yet