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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,205 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 2 days ago
4 replies
302 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
509 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
5,200 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,716 views
The British Indian Ocean Territory will soon cease to exists. ICANN will remove the .io domain if no external forces wil...
started by ludrol Oct 08, 2024
20 replies
2,442 views
QuestionRSS support?
So, I've found a couple different options for getting Itch into RSS feeds, like this one for getting notified of new gam...
started by Stepnix Oct 22, 2024
365 views
No replies yet
Hello everyone! I decided to join the revival game jam and build my first ever game. I have decided to use the phaser-sv...
started by BrianPistar Oct 22, 2024
103 views
No replies yet
Hi mods! Can I get my main account back?
started by SovietOnion2 Oct 22, 2024
1 reply
134 views
According to this article, .io domain will be nuked soon due to geopolitics. https://www.computerworld.com/article...
started by Darth Biomech Oct 21, 2024
1 reply
176 views
I have arranged a small gamejam. The judging period is over but the results are not showing. Its says The results are no...
started by Abir66 Oct 21, 2024
2 replies
188 views
Fui baixar o aplicativo para meu computador e quando mudei a linguagem para português o aplicativo ficou com tela preta...
started by B3ka Oct 21, 2024
111 views
No replies yet
Hi! The topic pretty much says it all. I released a game yesterday and it has a few views (not my own). I wonder how peo...
started by lavender69 Oct 20, 2024
1 reply
166 views
Hi, so I'm basically trying to implement a share to social button in my game that will take a screenshot and upload to i...
started by Aipysurus Oct 15, 2024
1 reply
128 views
What should I do if someone buys my game on itch but then requests a refund through PayPal?Can I provide the buyer's pur...
started by Akane Iroha Oct 20, 2024
1 reply
171 views
In the rules when you create a topic under "devlogs" it says you have to create a topic with the intention of updating i...
started by paperboyman Oct 20, 2024
2 replies
138 views
QuestionLudum Dare
What is Ludum Dare?
started by Sam Hadding Games Oct 18, 2024
4 replies
175 views
I'm curious as to which of these three help in boosting a game's popularity? I've also heard that any rating below a 5-s...
started by Deleted Account Aug 09, 2024
23 replies
1,053 views
Recently Google Play decided to remove all of my games due to a super dumb verification issue (thanks a lot google), and...
started by certified bozo Oct 17, 2024
7 replies
1,329 views
I was wondering if there was a way to set your own thumbnail/preview image when linking to your profile on social media...
started by Tem Tempo Oct 19, 2024
111 views
No replies yet
Hello everyone, I'm currently setting up my itch.io account, and I was wondering if it's necessary to use my real name f...
started by nice-gamesz Oct 18, 2024
2 replies
201 views
I bought a game on it a few days ago, but I chose to give it to someone else as a gift, and I made the wrong choice. Whe...
started by G.Jim. Oct 19, 2024
1 reply
122 views
I tried verifying my email, and it got sent, but when I clicked the link it said," We were unable to verify you email ad...
started by Yamester Oct 19, 2024
2 replies
145 views
BugBug
I am trying to download a game from my phone but it keeps giving me an error and it stops in the middle. Please help me.
started by Eyyubk Oct 16, 2024
1 reply
141 views
My friend made a purchase, without making an account, and he accidentally clicked the gift option, he added his own emai...
started by ChrisNick017 Oct 17, 2024
1 reply
132 views