This might actually be for general section, but since it mostly is about threads appearing here, I try posting it here for starters.

The heading of the community section here reads: 

Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

Also this in the rules:

When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support).

But many threads here are not created and treated like this. It is people looking for individual (staff) support with their issue (usually the daily new thread about not being indexed or suddenly being quarantined). Other community members cannot help there. Except by sharing their experiences and giving emotional support like saying the have the same issue.

And if they do, they often get told to make their own thread, which actually is contrary to the idea of community threads. It would be more fitting for an actual technical support message board, where actual staff would answer. But this board here is a community board.

That is why my post is about. The scope of the message board and the need for support are overlapping. There obviously is a need for support and many people wrote to official support mail first, but when they did not get an answer within a few days (hours for some impatient people) they turn to communty. But all we can tell them is to wait. It is rare to actually have any tipps or discussions about such topics.

So is this just me misunderstanding what a community message board is for? Or this particular board. Is anyone else seeing some issues here too?

That some cases take weeks to sometimes over a month to get resolved is of course a source of many a thread in community. But that is outside of community.

Redirecting people asking the same over and over to the sticky faq about indexing problems is a good start. But maybe there should be threads to discuss indexing problems as well. As in: actually discuss it with other community members, as the heading of the community implies.