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New human verification fails on app

A topic by MarloweC created 4 days ago Views: 1,573 Replies: 32
Viewing posts 1 to 25
(+11)

The newly introduced human verification fails every time when on the desktop app. It works fine in browser.

I have the latest version of itch, butler, and itch-setup.

(+3)

Likewise. Same issue here. Cannot do ANYTHING on the Itch app because of the Cloudflare verification that may very well be a fake phishing malware from what I am reading online. It didn't even attempt to verify anything on my Windows browser. Never even saw the page.

(+1)

I am seeing the same issue.

(+1)

Same

(+1)

i'm having problems with it on the browser.

the verifying that you are human is a stupid consept.

pretty sure it to detect how you mouse move cus it noticeable when a bot is moving it compared to a human

I can log in through my browser but not through the app. Ive had this happen on my browser before, clearing the caches and cookies fixed it. Doing the same on the app does not fix the issue.

(1 edit) (+4)

Same here, they need to remove the verifcantion from the App, you already have to login to the App itself. You shouldn't have to go through anothere verifcantion on top of that to use the App.

(+3)

That's not the problem... The verification existing isn't an issue. The issue is that it doesn't work.

(+1)

What he's saying is that it shouldn't even be there in the first place, and that Itch shouldn't try to fix it, they should remove it entirely.

(+2)

I know. I am capable of reading. I vehemently disagree with him.

(+2)

Saaaaaame

(+1)

here to say the same. I hate cloudfare, this has happened on other apps and sites before too

(+2)

I can navigate to relatively static pages like the front page or individual project pages, but anything involving searches or tags gets me an infinite verification loop in the app. The regular Chrome browser works fine, though.

The root cause might be because an old version of embedded Chrome is used in the itch desktop app, and it’s incompatible with Cloudflare’s human verification. Fixing it might mean either moving the app codebase to a new version of Electron (which could be non-trivial) or somehow allowing the itch app to bypass the “I’m Not a Clanker” screen.

(+1)

I have issues on browser.

In my experience, Cloudflare is fare less reliable than Anubis.

(+1)

I'm also having this issue as well. Fine on browser, but not on the app.

(+1)

Also having problems. 

(+1)

me too <3

(+1)

same. hate this.

(+1)

Same here

(+1)

also having the same problem... browser works fine. i tried enabling 2FA but that didn't help either...

(+1)

Me too. 

(+2)

Same here, how do we fix this??? 

(+1)

Send a mail to support@itch.io asking to use Anubis instead of Cloudflare.

not working for me either; it strangely doesn't apply to the front page or the explore page but DOES to any of the subcategories.

Same

(+3)

TEMPORARY FIX!!!!!!!!!

-In the top right of the app, click the three dots and select 'Open developer tools'

-Click the Network tab at the top, then click on the little Wi-Fi symbol with the little gear (Should say 'More network conditions...' when hovering over it)

-In the 'User Agent' section, uncheck the 'Use browser default' and in the dropdown below it pick probably any, I selected Chrome - Windows.

-Then click any link that would infinite loop you or refresh the cloudflare looping page.

This fix will work as long as you have the dev tools open but only for 1 tab at a time, as you cannot open multiple dev tools windows.

Thanks that was helpful.

Interesting, but didn't work for me after selecting both Firefox-Windows and Chrome-Windows.  :(

You might be able to get around it now by changing the url at the top from 'https://itch.io/' to 'https://itch.io/games/'.

Been having this issue as well. Glad to see other people finally talking about this as well

Same problem with the human verification on the app.