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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,591 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 69 days ago Last page
101 replies
8,614 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
681 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
8,089 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,087 views
Because a thanks was in order! :D https://itch.io/t/3306553/download-file-corruption-reports
started by Denis Johan Tales Nov 22, 2023
159 views
No replies yet
okay, so I JUST became a member due to a game i was interested in being exclusive to this place, Chordosis and the creat...
started by starstrike44 Nov 22, 2023
1 reply
315 views
Heya, when players download our .apk files (android builds) they stop before the download is completed. We've seen this...
started by Anduo Games Nov 22, 2023
5 replies
990 views
So I've recently submitted to the 1-Bit Jam 2 but it is not on my account, I am simply listed as a contributor. It shows...
started by hjk321 Nov 22, 2023
146 views
No replies yet
I was trying to install Factorial Omega but whenever I try to open the game I get this error, this has been a problem th...
started by Blade25252552 Nov 22, 2023
183 views
No replies yet
In creator dashboard payment tab, it’s possible to see all purchases. I can click on a mail address to see all the pur...
started by kk2oven Nov 22, 2023
129 views
No replies yet
Hi lads! Just a quick question, what's a general rule on Physical games in game Jams? Should they be avoided unless expl...
started by JestemZbychu Nov 17, 2023
3 replies
259 views
I'm a bit confused as it says that hundreds of people own keys to my game (when choosing who to reach out to via email)...
started by ammoburger Nov 20, 2023
12 replies
1,341 views
Hello, recently posted on the site, this is our first game. At first we were displayed according to the set tags, now we...
started by Alcyone legends Nov 21, 2023
6 replies
256 views
Hi, can i uploud VLC media player on itch.io?
started by batola4797 Nov 21, 2023
2 replies
201 views
Hi, I released the game 3 days ago and it became popular. I had ~ 1400 views and around ~400 downloads in 3 days. And my...
started by Gokword Studios Nov 20, 2023
3 replies
211 views
This user has stolen my game, and since the file size is different, potentially added malware. https://itch.io/profile/d...
started by DreadfulEnchanted Nov 20, 2023
1 reply
207 views
I am trying to e-mail the people who submitted games to the Game Jam I am organizing, but I keep getting this error: "We...
started by Matt Hughson (NES Dev) Nov 20, 2023
165 views
No replies yet
i have not checked unlisted or not show in search or browse i added a price tag for the game yesterday And it still not...
started by Blanks Nov 20, 2023
3 replies
274 views
When you submit a game to a game jam, you get a tag / link on the game page in the top right saying something like 'Subm...
started by Enkrypt Nov 20, 2023
2 replies
695 views
Hello. I'm making a game page and I saw this one game page ( https://farnott.itch.io/vacation-days ) that had a nice lay...
started by LunarMoonStudios Nov 19, 2023
1 reply
392 views
Hello everyone. I've been wondering if it is possible to create a sale for a game on itch, which goes live at different...
started by PizzaFuel Nov 19, 2023
137 views
No replies yet
So I released my very first game last week on Monday. Up till now the game has 30 views which is awesome but no download...
started by IndieQuantumStudios Nov 12, 2023
22 replies
1,604 views
Hey all, I released a game called The Roottrees are Dead a little over a week ago. Today, someone came into the discord...
started by jjohnstongames Nov 18, 2023
8 replies
592 views
Before I contact support, let me ask here, as I'm sure someone could have an idea. Let's say I want to put up my games i...
started by Blind Archivist Nov 18, 2023
1 reply
414 views