Skip to main content

Indie game storeFree gamesFun gamesHorror games
Game developmentAssetsComics
SalesBundles
Jobs
TagsGame Engines

Questions & Support

New topic
9,599
Topics

Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,599 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 72 days ago Last page
122 replies
9,452 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
693 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
8,159 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,097 views
Hello! Having an issue tring to uploaded my embedded html for my dev tool listing. No matter what i try in my zip file c...
started by Game Fuse Nov 16, 2023
4 replies
809 views
I tried to make a game with Godot 4 and export it to HTML following this video tutorial . It works as shown on this page...
started by louislugas Nov 15, 2023
3 replies
1,855 views
I always have trouble with the login on itch.io. Either it's because I can't pass the Google captcha or because I don't...
started by Pentixel Nov 16, 2023
1 reply
358 views
hello, I am facing some problems here related to publishing. I published my Game Asset project 12 days ago. more project...
started by AssetHunts! Nov 16, 2023
11 replies
403 views
Hey all! I have a page up for the demo version of a game I'm working on, Twilight Oracle: https://cosmicvoid.itch.io/twi...
started by Cosmic Void Nov 15, 2023
3 replies
540 views
Hi there, We just released a demo about a week ago and it was trending at the top of the popular page for multiple tags...
started by FrogmanDev Nov 09, 2023
39 replies
4,615 views
Hello im setting up a game for the Game Off and I have a multiplayer setup working that uses a dedicated server running...
started by neutalus Nov 15, 2023
349 views
No replies yet
I thought that it was possible to make the embedded game only playable if you have purchsed it, but when I checked the p...
started by AllenMLewis17 Nov 14, 2023
2 replies
252 views
I'm sure this is a common problem, but my game doesn't appear properly after I hit "run game" on the game page. The musi...
started by AllenMLewis17 Nov 14, 2023
1 reply
892 views
Hey Last Hope for Life, is that game gone from the shop? did you or the dev remove the game? I have to see if it's still...
started by Mausakrobat28 Nov 14, 2023
127 views
No replies yet
Hi, I've uploaded my first project a few days ago (~3 days), yet it's not indexed. i've read the DOCS a few times and i'...
started by TheMeskimoze Oct 27, 2023
5 replies
385 views
as in the title. i fulfilled all the conditions -in the docs, but i wonder why i still can't see my project when i searc...
started by Arda Yn. Oct 31, 2023
5 replies
506 views
i have a disticnt memory of a page on the website with all the bundles i've purchased but now i can't find it. assuming...
started by jackiscool231 Nov 13, 2023
3 replies
348 views
Alright so I tried to re install this game called futaken valley (I usually delete games and re install them) but it say...
started by RedSun0verParadise334 Sep 15, 2023 Last page
50 replies
46,921 views
How to set up in the best way Title, Project URL, Short description or tagline, Tags, Custom noun ? I would like to poin...
started by Paolo Fassin Nov 13, 2023
3 replies
1,910 views
Hello, I don't know why my games don't appear in search. I have created three games, but none of them show up when I sea...
started by Campfire Tales Studio Nov 12, 2023
3 replies
676 views
Hi I released my game about 4 days ago and it is still not showing up searching for its tags or if I type in the name di...
started by Coomer Games Oct 19, 2023
2 replies
284 views
Since Itch support hasn't replied in a solid week despite reporting the game, I'm reaching out here. Confirmation ID: R-...
started by recentteen14 Nov 12, 2023
1 reply
312 views
Hello We already asked the question a long time ago here , but did not had any answer, so let's try again :) ORX engine...
started by Fully Bugged Nov 12, 2023
162 views
No replies yet
Is it possible to make a bundle of 2 games, but only have them at a bundle price, and NOT on sale individually? My bundl...
started by AcroGames Oct 22, 2023
3 replies
479 views