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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,964 topics · Next page · Previous page · First page
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Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
943 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 48 days ago
1,305 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
10,128 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,460 views
Can you please implement RUFFEL ASAP. to aid in playing my ,swf online? Thanks, Michael
started by h2oOtter Jul 16, 2023
1 reply
201 views
See the title. You're able to sort your "Free Games" and "Wishlist" lists by moving entries left and/or right but for wh...
started by Berzerk2k2 Jul 15, 2023
152 views
No replies yet
I was looking for visual novel assets and there's a bunch of AI-generated stuff in there. I am not here to have a debate...
started by doodlemancy Jul 12, 2023
11 replies
2,197 views
I hosted a bundle of 43 games and its 88% off. Please itch.io can try featuring the bundle on their page Thos should be...
started by Ansel Games Jul 15, 2023
183 views
No replies yet
In the past; I deploy my games for android and zip it. Then I upload to here as an android game. Whenever me or a friend...
started by craig214 Jul 13, 2023
12 replies
7,210 views
Hello, I'm trying to automate my system setup (I change hardware a lot) and I'm confused if what I want to achieve is po...
started by radiumtree Jul 14, 2023
367 views
No replies yet
Initially, I wanted to update my game. First, my game was in search, but after I updated, why suddenly my game isn't the...
started by Deleted Account Jul 13, 2023
6 replies
336 views
Hi, does Itch.io support web push notifications for hosted HTML5 games? I have an asynchronous multiplayer game that wou...
started by zygoth Jul 14, 2023
163 views
No replies yet
Hello, I created my account a few months ago. At first games were getting in the review queue. 2-3 months ago they start...
started by DirtyDreamsCorp Jul 12, 2023
3 replies
359 views
I ran a Zine Quest KS back in February. I created a dowload key so that backers could access the files from Itch. Theya...
started by tesladyne Jul 13, 2023
187 views
No replies yet
Hey there, I deleted an account a while ago and created this one fairly recently and I decided that I want to use the sa...
started by Deleted Account Jul 13, 2023
1 reply
136 views
"Aren't Payment Receivable" Message As mentioned below .What Can be Done?
started by Sham | Make Games Jul 03, 2023
4 replies
883 views
Hi I was wondering if there is a way to setup preoders if so how would you do it
started by EGS May 29, 2023
3 replies
650 views
in 12 July Artem is following me HELP! i wanted to make him banned but i know i was blocked him but he was following me!...
started by Milky Way Cookie Gaming Jul 12, 2023
1 reply
163 views
Wondering what are the best practices to make your profile look good / decent? (To be appeasing / satisfying look)
started by CamkoalatiXD Jul 12, 2023
326 views
No replies yet
Hi itch.io community! I'm relatively new to itch.io and I have a number of games that I've sold as physical copies (I'm...
started by lurg1999 Jul 12, 2023
146 views
No replies yet
I'm sure there'd be interest to be able to link e.g. Mastodon accounts instead of Twitter accounts in one's profile. It'...
started by Hempuli Jul 12, 2023
1 reply
296 views
i tried attatching a image but it seems to be broken on my end, but i'm not sure if it's an extent of this bug. either w...
started by Zero Jul 11, 2023
3 replies
1,172 views
This is our jam https://itch.io/jam/p5js-game-jam/ apparently its due to a bug with changing end dates.
started by Bump Dev Jul 11, 2023
2 replies
183 views
My game disappeared from search and browser after I edited it about 8 hours ago. I tried editing an older project and th...
started by HungNgoGames Jul 04, 2023
8 replies
639 views