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My game disappeared from search and browse on itch.io after edit game

A topic by HungNgoGames created Jul 04, 2023 Views: 478 Replies: 8
Viewing posts 1 to 2
(1 edit) (+3)

My game disappeared from search and browser after I edited it about 8 hours ago. I tried editing an older project and the same thing happened, both of my games were previously approved and appeared in search and browser, but after those edits, they no longer show up. Normally, when I upload a new game, it takes around 4-5 hours to get approved and appear in search and browser. I'm not sure if there's any way to check if there's an issue with my account since I can't even find my account on search and browser like before.

I have read the documentation, but I didn't find any mention of cases where games have been reviewed but then disappeared. Additionally, when I access Analytics, metrics like CTR are also not displayed anymore.

This is my current game that can't be searched: Our Little Garden by HungNgoGames (itch.io)

Thank you for all your help.

Moderator(+1)

That's right, as explained in lots and lots of topics, some changes you make to a project cause it to be placed back in the review queue. Please wait.

Thank you for your help. It has been 20 hours since I made the changes, how long does the typical approval process take? (because in the previous instances, I saw my game appear in search & browse within around 4-6 hours). Is there any way for me to know if my changes have been reviewed and rejected from appearing in search & browse, and if so, can I know the reason so that I can make necessary adjustments?

Moderator

As explained in the rules of this category, it depends. And no, staff will contact you if there's an issue. Please wait.

where can i see the contact? It has been 2 days and nothing happen

Moderator

...In your e-mail. Itch.io staff communicates via e-mail.

It has been  about 5 days and I haven't received any additional information, even via email. Can you please contact the reviewers to inquire about the status? I'm afraid that my product might have been missed or there could be a similar reason for the delay.

Moderator

Please post your ticket number and I'll let an admin know.

(+1)

my game is back to search browse today, thanks you very much!

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