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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,973 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
950 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 49 days ago
1,321 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
10,162 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,484 views
I just uploaded a new game two days ago ( https://aezart.itch.io/checkers) and there seems to be problems downloading it...
started by Aezart Mar 11, 2023
6 replies
1,381 views
Hi, similarly to Ash Badas my game is stuck on "Loading game for the first time...". I cannot reupload it as I am in a G...
started by Roaming Maelstrom Jul 10, 2023
2 replies
240 views
Hello All, Occasionally, when I am searching through the games (such as RPG or made with Ren'Py), I will get NSFW Collec...
started by Ben The Sodaman Jul 10, 2023
210 views
No replies yet
Hello. My game is still not indexed after more than one month of being public (more than two from when i made the upload...
started by Tharon Jul 07, 2023
2 replies
225 views
started by Suspended Account Jul 10, 2023
136 views
No replies yet
Hey people, my friend and I uploaded an HTML5 game for the GMTK 2023 Jam. ( Link to our game ) But the page just shows "...
started by Ash Badas Jul 10, 2023
7 replies
639 views
Heya, I'm hoping to release a game soon and want to put in the description something along the lines of: "Buying on itch...
started by RAJACORP Jul 10, 2023
132 views
No replies yet
Hey, It’s a small thing but looks like when a jam prevent people from seeing the others submissions before the deadlin...
started by Zirk Jul 09, 2023
2 replies
161 views
I am about to release my first games on itch.io Would like to create a page to show off the games. Is there a tutorial o...
started by Disney Rob Jul 03, 2023
1 reply
332 views
so i'm not 100% sure if this is happening on the itch page or on my html page that i'm embedding, but i'm trying to get...
started by Canslp Jul 09, 2023
240 views
No replies yet
Is there an alternate way of posting video files on your game page I see an option for either youtube, or Vimeo. I would...
started by Disney Rob Jul 08, 2023
1 reply
2,060 views
I sent a help to Itch.io support on July 6th, and just wondered what the average turn-around time is? With my Steam Stor...
started by The Anax Jul 08, 2023
6 replies
2,537 views
When projects get hidden by various means, they dissapear from collections. This is very annyoing, because this also hid...
started by redonihunter Jul 07, 2023
2 replies
349 views
Hello! I'm about to release my game this August, and even though I ticked the box that says "this file is a pre-order pl...
started by Glass Seastar Jun 05, 2023
2 replies
1,698 views
This is an advanced user request. By using the checkbox/radio button elements alongside custom CSS, it's possible to hav...
started by Polyducks Jul 07, 2023
2 replies
342 views
I made my game Public. Also, it's not unlisted. However, even though I broadcast all kinds of games, none of the games I...
started by F.O.R.E Jul 05, 2023
3 replies
404 views
Im not sure where to send this idea but i had an idea for some kind of a level system for people who do game jams where...
started by M0ldRice Jul 05, 2023
90 views
No replies yet
Does anyone know how the bank statement would show up if i bought sapphire safari.
started by TheTableOsiris Jul 04, 2023
165 views
No replies yet
I am not quite ready to get my game up on steam and offer keys, but I want those who are early backers to be able to don...
started by Magos_Cybernetica Jun 11, 2023
4 replies
871 views
ORX engine is listed on itch.io here: https://itch.io/game-development/engines/most-projects , with it's own page here...
started by Fully Bugged Jun 20, 2023
1 reply
295 views