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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
968 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 54 days ago
1,376 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
10,259 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,511 views
The only way to filter out the horror games that flood the store is to add ?exclude=tg.horror to the URL. As of today, I...
started by stickzman Jan 19, 2023
258 views
No replies yet
So I heard about Paranormal Buddies and i'm so interested in 90's aethisitc horror. But i just found that Paranormal Bud...
started by nuaandnea Jan 17, 2023
1 reply
650 views
We just started the Boss Rush Jam (pretty proud about the turnout), but someone noticed our Jam was no longer on the tim...
started by 🕹️swagshaw Jan 18, 2023
2 replies
267 views
hey guys im wondering that why i cant download some games😢 i dunno what's the problem, the popout says that "cannot r...
started by Kilotte Jan 18, 2023
169 views
No replies yet
Hi, I released a game on January 4th, as other users of itch.io seem to have reported similar issues in being able to fi...
started by rwx designs Jan 16, 2023
5 replies
398 views
The github login is incorrect when I try to do it on game detail page. The github app configuration of the callback url...
started by zjc17 Jan 17, 2023
1 reply
276 views
Hello, i know linux already has a supported version, but i was feeling that since it sorta is the new standard maybe mov...
started by vulbyte Jan 17, 2023
206 views
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I'm a 2d/3d animator, while im not a professional I know how to get things done and know my fundamentals. However that's...
started by AmaDreamer Jan 08, 2023
2 replies
343 views
Hi all, I am wondering, when I type a message it says that the moderators will review but still after 3 days my messages...
started by Okinoma Jan 14, 2023
1 reply
226 views
I’ve tried installing butler directly from the archive and also tried installing the itch app so that it would install...
started by Programmers Guild Jan 15, 2023
378 views
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Hello, I am new to itch.io, even so I have managed to sell some games and I have a small charge that is not passed to me...
started by TOZUDO415 Jan 13, 2023
13 replies
990 views
I have been trying to look for games but it's very hard to avoid the flood of games like Visual novels and was wondering...
started by CanadianCat Jan 12, 2023
2 replies
504 views
Hi my 2nd paid asset was not being indexed after 2 weeks which is very long and consider it's 2nd asset. I'm agreed the...
started by RPG Pixel Jan 04, 2023
5 replies
405 views
QuestionSearch
I am perplexed how bad the search function is working on itchio. Many times, I have been more succesful to find a game u...
started by pilgrim2003 Jan 12, 2023
2 replies
917 views
Hello, as the title says I've released my game 3 weeks ago, and it hasn't been indexed. I've searched my game ( https...
started by slormo Jan 12, 2023
1 reply
293 views
Hello itch.io community & moderators, I had an issue while distributing my Steam keys to 800 Kickstarter backers importe...
started by Studio Daimon Jan 12, 2023
1 reply
223 views
Hello! I found it really nice for itch.io to provide an engine list for developers (and newcomers mostly): https://itch...
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2 replies
794 views
Just a quick question, I have an attached credit card to my account, but I only get the option to pay with Paypal,
started by Spookdragon Jan 11, 2023
2 replies
391 views
Hello, I was just wondering if there are ways of giving my game a "boost" in terms of exposure when I make a major updat...
started by Deleted Account Jan 11, 2023
1 reply
309 views