Hi, I released a game on January 4th, as other users of itch.io seem to have reported similar issues in being able to find their own games in the search facility. Can this be investigated please? Additionally, when I enter tags for the game, I understand that 10 is the maximum, but if I say enter 8 of them, I can go back to the page and find some of them removed, leaving only 6 tags. Why would this be?
Thanks.
Okay, so you said that the games weren't indexed after 6 and 9 months. However, I only made one of my games visible to search a few weeks before it was released. However, according to what I've read from itch.io's FAQs indexing shouldn't take any more than 24 to 48 hours at most to become active.
My other game is classed as still in development and I've read that it won't show up in search results if that is the case, so I'm not too worried about the other game for the time being. It's purely just the released game not being indexed. How long do support take to respond? I've read some other people not getting any responses at all, which is not very encouraging. Granted I know they must be inundated, but would appreciate the indexing issue fixing as soon as possible.
I can wait for a further response from support on the tagging issue.
Thanks.
