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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,634 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 78 days ago Last page
146 replies
12,334 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
713 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
8,301 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,127 views
I was looking at my analytics and I've noticed a weird anomaly. Lately I've been getting pretty big spikes in download n...
started by NotExplosive Sep 15, 2022
1 reply
334 views
This is a reboot of Linux feature request - add .desktop files for games ( https://itch.io/t/46139/linux-feature-request...
started by komehara Sep 14, 2022
2 replies
206 views
As the title says, I want to share the Discord server for my team and I. My team and I are active on there and I want pe...
started by Bit Digital Sep 14, 2022
1 reply
279 views
I always can see in the analytics page, which game is downloaded. Now I have massive downloads where I can't see what fo...
started by Bardon Sep 14, 2022
2 replies
170 views
hey there! i'm planning on setting up a bundle this weekend after collecting submissions for the past week or so. this i...
started by Courtney 🌻 The Sunflower Court Sep 13, 2022
182 views
No replies yet
Good afternoon, the question arose of how can I pass a tax interview if I am not a legal entity and not a company. I am...
started by Moris Sep 13, 2022
186 views
No replies yet
Hello I have just purchased Dott on linux. I use ubuntu 20.04 on 64 bits. I am unable to launch Dott. Here are the messa...
started by guillaume6363 Sep 11, 2022
8 replies
476 views
Hello, I am a solo indie game developer who is stuck in a trouble. I want to save a player’s name and want to use it i...
started by Hi-Tech Developerz Sep 06, 2022
3 replies
347 views
ive tried so much with no success, is there anything else i can do to make this load?? https://workingclassduck.itch.io...
started by WorkingClassDuck Sep 11, 2022
266 views
No replies yet
I have a game on the site that's very much an 'Adult' title, but I also have a SFW version of it, which contains no nudi...
started by Nyatd Sep 10, 2022
4 replies
327 views
when I search for my username I come up but it says that I have 0 projects. I already know it can take a while for proje...
started by Zsskky Sep 11, 2022
2 replies
270 views
images arent showing, for awhile they didnt, then i enabled images in my settings, and fixed it, but now i can't see ima...
started by FlameWorksStudio Sep 09, 2022
145 views
No replies yet
So, when I play test my game (made with RPG Maker MV), the full screen resizes and occupies almost the whole screen (bes...
started by CleanWater Sep 09, 2022
554 views
No replies yet
Guys, when will the problem with the collection of a tax of 30% from users from Russia be solved? W8BEN-I is full but st...
44 replies
3,412 views
Search for justice, how can I detect my game store? As you see in title, I search for justice, i put my free products on...
started by Almunsaah Sep 08, 2022
1 reply
175 views
A big problem cropping up on Itch currently is that of scammers/bootleggers, especially in the NSFW creative community...
started by Golgom93 Sep 07, 2022
3 replies
463 views
Hello everybody, How can I upload multi-versions app/game on itch.io, my game has 3 versions(free, limited, paid), on it...
started by Almunsaah Sep 08, 2022
2 replies
2,041 views
I tried to send an email to my supporters for the first time, talking about my project's update, but either the "send to...
started by CleanWater Sep 07, 2022
3 replies
324 views
I have enabled the click to play setting in my profile for HTML5 embeds, and it is not working on my website. The game j...
started by Stop The Change Sep 07, 2022
178 views
No replies yet
Last week I set up some emails to distribute download keys using a Kickstarter-generated CSV. When I tried to send the e...
started by Unknown Dungeon Sep 07, 2022
151 views
No replies yet