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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,637 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 78 days ago Last page
148 replies
12,468 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
714 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
8,328 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,128 views
I've seen and been a part of charity bundles for a number of great causes and would like to offer a sale of our items to...
started by Third Country Press Sep 01, 2022
1 reply
275 views
QuestionPhotos
I can upload photos to dashboard I tried few times :(
started by Destructo Games Sep 06, 2022
3 replies
191 views
After I enable the sandbox option, I have 2 same account when I boot my PC, and this cause I can't login normally, it wi...
started by MasahiroTw Sep 06, 2022
233 views
No replies yet
Hello,I am trying to add some custom css in my Itch.io page. But it's not working for some reason. Like i added class="c...
started by Only4Gamers Sep 04, 2022
3 replies
257 views
Hello, It's possible to put Google Ads on my browser game, here on Itch.io? Where can I take a look at it (documentation...
started by CleanWater Sep 05, 2022
1 reply
324 views
Looks like I can't upload via butler or even access the site without approving it. Any estimates when the new cert will...
started by Longplay Games Sep 06, 2022
5 replies
920 views
Hey, I am having an issue getting my game to load on my squarespace website, I was just wondering if anyone has any advi...
started by benn913 Sep 03, 2022
3 replies
1,108 views
Does anyone know how to find someones email in itch? someone already used mine before i even register. Is it a glitch or...
started by DelIsDum Sep 05, 2022
3 replies
1,336 views
like the title says, i got a new antivirus which the firewall has the app alllowed, but the app doesnt work, it says "th...
started by Reii13 Sep 03, 2022
2 replies
340 views
I recently uploaded a really good book but I haven't seen any improvement in the sales. Can you guys give me some advice
started by Ansel Games Aug 28, 2022
4 replies
301 views
Hello I would like to apologize upfront if this violates the " No discussion of account restrictions, bans, etc. " rule...
started by Merekht Sep 03, 2022
4 replies
858 views
I have a meta quest 2, and when downloading a game it says, when I try to play it, File type Not Supported. Is there a w...
started by ZombieDragon077 Sep 03, 2022
1 reply
215 views
I've never experienced this problem before. I have been using the same antivirus software from when I started to downloa...
started by eggarooni Sep 03, 2022
1 reply
463 views
I'm currently working on a game that is drug-related(as a joke). A strange man will offer the player some drugs and the...
started by Rend_Pii Sep 02, 2022
1 reply
216 views
We uploaded our build before the end of the jam and it was working fine, but for some reason if we check right now the f...
started by Valoubard Sep 02, 2022
7 replies
467 views
For the Battle for Wesnoth, we've selected the pricing option of "$0 or donate", however when I exported the payments in...
started by pentarctagon Sep 01, 2022
154 views
No replies yet
Can I expand this? My actual project has~2800 files and I can't let it playable on browser. It has only 907MB, but I can...
started by Imnts6969 Aug 30, 2022
2 replies
569 views
can anyone give me some pointers about how to update my game new version.
started by boola54762 Aug 30, 2022
10 replies
680 views
Hi, I uploaded a wallpaper pack some months ago, but whenever I search "wallpapers" in the search tab, my file doesn't s...
started by odAyzaod Aug 27, 2022
4 replies
262 views
So,i have a game i'm working on,and i'm wondering,if i can submit a game from an old game jam,to another game jam?(Ik,i'...
started by TheGl!tch3d Aug 29, 2022
5 replies
1,365 views