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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,484 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 47 days ago Last page
19 replies
3,121 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
627 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
7,414 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,975 views
There isn't normally a contact email for people who set up bundles, so no easy way to flag up issues. Is there any mecha...
started by Karl Drinkwater Aug 10, 2022
13 replies
1,825 views
Hello! I was wondering if a devlog post could please be unarchived so we could continue to post in it?
started by ConfusedPhoenix Sep 20, 2022
3 replies
199 views
Hi, as i saw a lot of topic like mine, it looks like i need an admin to fix this. I uploaded a new zip file for my html...
started by Janours Sep 20, 2022
1 reply
184 views
Este jogo para o meu Android não funciona e eu quero alguma assistência por favor https://uncommonbreedvn.itch.io/unco...
started by damian Sep 20, 2022
142 views
No replies yet
There are three OS options shown: Win, Mac and LIn. I use LInux MInt 21, so always select the Lin option. But it gives m...
started by Brindlekin Sep 20, 2022
136 views
No replies yet
I just updated my computer. It was working fine on mint 20 (based on ubuntu 20.4) but crash at launch on mint 21 (based...
started by Max Aug 15, 2022
7 replies
5,386 views
I made a new asset pack yesterday And i called it calm farm asset I cant find my asset pack while searching I classified...
started by AdamGDA Sep 19, 2022
1 reply
166 views
Hello, I've just emailed support about this, but was wondering if there was any fix to get a ZIP file for an HTML5 game...
started by JCharatCollins Sep 18, 2022
7 replies
1,491 views
Hello, Our team wants our game under our team itch page instead of the one of our developers itch.io. So when people pla...
started by Red Cellar Games Sep 19, 2022
1 reply
323 views
Hello, My game https://pastaplease.itch.io/sword-instructor-gerald is stuck. I'd like some help please.
started by Allan Sep 18, 2022
1 reply
265 views
Yesterday this was ok, but today I uploaded a quickfix version, and I'm stuck extracting the .zip. Can anyone help with...
started by Airell Sep 18, 2022
1 reply
296 views
Hello, I uploaded a new update for my game. Always that I upload a new update I post a devlog in General Update and Anno...
started by TheAesthetik Sep 06, 2022
18 replies
2,146 views
It might be nice to have some additional platform choices for the "downloads", such as (MS-)DOS games, homebrew apps for...
started by thp Sep 17, 2022
1 reply
274 views
I made a simple tileset and i was thinking of selling it, but i have no idea how itch.io handle stuff like permissions...
started by FlandreScarlet64 Sep 17, 2022
3 replies
365 views
Whenever I try to add an image to a collection description the image seems to load and appears at the bottom of the coll...
started by PlayMedusa Sep 17, 2022
763 views
No replies yet
QuestionFiction PDFs
Would it be appropriate to carry my ebooks from Drivethru to here? Or should it have to be game oriented?
started by Thrythlind Sep 16, 2022
1 reply
199 views
I'm attempting to receive a payout for my account for the first time from itch.io however the payout has been stuck in "...
started by Pop Shop Packs Sep 17, 2022
1 reply
368 views
Hi I updated my game to version 0.2 and created a Major Update dev blog this weekend (didn't expected the game to be boo...
started by Mr.Creep Games Sep 14, 2022
11 replies
1,404 views
There was a problem completing your upload. Please verify your email address before uploading a file i checked my email...
started by Fade Aug 07, 2022
4 replies
11,598 views
Hello. I am doing a youtube video series on building games for beginners. As such, these people may not have any assets...
started by Devs Sep 16, 2022
2 replies
693 views