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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 11 days ago
650 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
839 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,182 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,272 views
Heya, We've got a game that has Patreon Access for $5 setup. It's worked for flawlessly for years. It also seems that in...
started by Anduo Games Mar 01, 2022 Last page
55 replies
14,213 views
Hi, I'm encountering an issue where I can't upload screenshots of the game (cover image was uploaded successfully). And...
started by MyIndieDemo Jul 14, 2022
1 reply
403 views
There are a few threads about SharedArrayBuffer. As of writing, it seems like this works in Chrome, not in Firefox; in F...
started by NightBlade Jul 18, 2022
386 views
No replies yet
We uploaded a build for the GMTK Jam and cannot upload again until after voting is done. The structure goes zip>folder>T...
started by YupPup Jul 17, 2022
4 replies
385 views
I uploaded a zip file of the game which I made for the GMTK Gam Jam 2022. The zip file contains: index.html , assets/ In...
started by Utkarsh Verma Jul 17, 2022
2 replies
479 views
My game is for the GMTK Jam, so I need a solution in the next few hours. I uploaded a game to itch.io with p5.js (which...
started by nicolejorn Jul 17, 2022
3 replies
418 views
Trying to upload a cover image for my game but when I do it just keeps loading and then doesn't save. Anyone know how to...
started by Meatstar Jul 17, 2022
6 replies
454 views
As the title says I recently created an itch account and submitted my first project but when checking on the browser to...
started by Popotegaming Jul 17, 2022
1 reply
374 views
Hi when ı enter the itch.io a games showed up how can ı make this my game.Or can itch.io share my game on twitter
started by Huhigames Jul 16, 2022
4 replies
450 views
Hi, I'm preparing a release for a new music pack in game assets category. I'd like to try to promote it in advance and I...
started by SzajnaWorkshop Jul 12, 2022
3 replies
301 views
just a thought but can someone actually do this. if so are there any workarounds?
started by cottonbutforze Jul 17, 2022
1 reply
276 views
LINK I searched for it - no results found, on visibility & access I selected "Public", I uploaded cover image, it is dow...
started by Bartłomiej Sapalski Jul 16, 2022
1 reply
265 views
Hello. I just recently started my first game jam. However, as I am new to game design, I was wondering if I am allowed t...
started by Baba T Jul 17, 2022
2 replies
205 views
Dear All, More then a week ago I published my first project. I see that no one visted projects page. On the incognito br...
started by Umpatra Jul 04, 2022
9 replies
757 views
Hello! I don't quite understand some of the referral urls. I see urls linking to a person's page or a person's game. And...
started by izakiko paradox Jul 16, 2022
1 reply
263 views
As a feature request, it would be great if a project was bumped back to the top of the "most recent" tab (eg when filter...
started by Paul Jul 16, 2022
2 replies
432 views
A large community of people are being targeted for phishing in Discord, they're using this link to trick people with com...
started by Iemier Jun 12, 2022
8 replies
689 views
In my unity editor the scenes transition how they are supposed to but when I uploaded my game and downloaded it for test...
started by 100badthings Jul 15, 2022
1 reply
229 views
I recently uploaded a game to itch.io mostly as a joke for my friends to play while I learn more about programming. The...
started by khyrose Jul 15, 2022
200 views
No replies yet
my browser is unable to show any images on the site. no headers, banners, thumbnails, backgrounds, and even profile pict...
started by Deleted Account Jul 15, 2022
3 replies
292 views