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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,752 topics · Next page · Previous page · First page
Topic
Last post
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 4 days ago
483 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
824 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,028 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,240 views
as suggested in this closed topic -> https://itch.io/t/1270743/new-filter-exclude-genres I also would like to know how t...
started by atesin Jun 20, 2022
201 views
No replies yet
where developers post in the community if they want to add a teaser for one of their upcoming games?
started by Pizza.co Jun 20, 2022
3 replies
215 views
I added 100 Steam keys in my game, but steam key is not visible in the download page. What should I do?
started by Jungwoo Yom Jun 20, 2022
366 views
No replies yet
I have a question with regards to monetization. I'm considering an arrangement with an artist in which they would reciev...
started by Loreshaper Games Jun 16, 2022
1 reply
235 views
I've contacted the support 3 days ago, And still no reply, So I'm just checking if there's a new way to do it
started by alabdaly Jun 15, 2022
3 replies
264 views
QuestionBuying Games
So I am a little confused when it comes to buying games. I thought that if you brought a game, you would be able to down...
started by JamesMacklin Jun 18, 2022
3 replies
3,683 views
Does anybody know how long this takes? I'm a Canadian Citizen. I've given my TIN. At the end of the interview it said th...
started by Wolf Wraith Jun 09, 2022
3 replies
475 views
I have replied to this dude helping me with an achievement a couple of times, but now I can't answer... Is this a server...
started by Thefoxmoonlight Jun 18, 2022
1 reply
206 views
Hello, Just as title says, the newly uploaded game will not load - I get the error message "Failed to load; img/system/W...
started by willigel Jun 16, 2022
2 replies
368 views
Hello, I don't know if this issue has been adressed in the past and I'm sorry if it's the case, but I've not seen it soo...
started by Shuunter Jun 17, 2022
223 views
No replies yet
QuestionQuestion
Is there some kind of sorting for completed games? I remember doing it back then but I'm not sure if it's in this site.
started by AchlysAden Jun 17, 2022
2 replies
207 views
I dont Unless There is Numbers I Dont Hate Ages
started by Subfly Squirrel Productions Jun 13, 2022
12 replies
554 views
I was planning to make a game with Sonic characters and just sell it for free, and i searched the itch site for sonic th...
started by PepsiFloppa Jun 15, 2022
6 replies
422 views
How do I update my game to show up in "Most Recent" or "New & Popular", I deleted the download files, and downloaded the...
started by cat-creat Jun 16, 2022
1 reply
339 views
I'm concerned about how quickly adult games are escalating on Itch.io, becoming more popular and more extreme in their c...
started by Teophilo Jun 11, 2022
21 replies
4,462 views
Does anyone know if there is a way to do this? Our game is currently set to a downloadable game, but I want to make it e...
started by Lurf Jun 15, 2022
252 views
No replies yet
sorry for bad english. sooo. 5 days later for https://roman-o.itch.io/the-monster-under-your-skin after publication and...
started by Roman O Jun 14, 2022
4 replies
557 views
I'm trying to figure out how to contact a game dev (in this case @muusi). Their page doesn't include a contact method, a...
started by megashub Jun 12, 2022
5 replies
844 views
I am using itch for some time and i never had this problem before, but last 2 updates players report broken archives. I...
started by Baltverge Games Jun 14, 2022
179 views
No replies yet
Hello, i am trying to upload my WebGL Unity game. After uploading the zip archive with files i don't see the checbox "Th...
started by maxomka Jun 06, 2022
2 replies
596 views