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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,810 topics · Next page · Previous page · First page
Topic
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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 18 days ago
840 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
861 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,366 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,298 views
Does itch.io provide creators with a 1099 form (statement of taxable income) yes or no? I contacted support about this a...
started by 90soft90 Feb 25, 2022
7 replies
2,157 views
Hi all! I’m currently working on a game which will be released in multiple chapters, and I’m not sure whether to mak...
started by hostbox Feb 28, 2022
1 reply
229 views
I just need some people who make or have made games and could answer a few questions for me I didn't see any rules about...
started by Anonymous_potato Mar 01, 2022
1 reply
191 views
Whether its for the devlog for the community section or the devlog for the game page i keep getting this error.
started by Nuskadamo Feb 12, 2022
4 replies
5,959 views
Hi, i'm sorry to bring this up here but I have contacted supporst more than once and I still haven't had an answer over...
started by Nyatd Feb 28, 2022
3 replies
272 views
i have uploaded my latest game 2 days ago and its still not showing up in search. The game is free but has extra content...
started by TsarBlyatinum Feb 28, 2022
2 replies
862 views
When editing a project it changes name and password. I have several restricted projects with a password for internal tes...
started by GeriBP Feb 27, 2022
160 views
No replies yet
I've created a new project but when I try to upload a thumbnail or screenshot I get stuck in either an endless timer loo...
started by Ben James Feb 27, 2022
8 replies
735 views
I put in the image for the cover image, But it doesnt load!
started by MarceloGToonz Feb 27, 2022
137 views
No replies yet
I can't seem to upload any images, screenshots, cover images or even a new banner, what the heck? :o EDIT: Seems others...
started by Sanctioned13 Feb 27, 2022
3 replies
306 views
How i can update my game files ? I have a game and I want to update its files because of some problems in the old versio...
started by Maxy Feb 27, 2022
1 reply
449 views
I would like to back up save data for a game, and I know that it is using the localStorage javascript feature in HTML...
started by zane49er Feb 27, 2022
1 reply
229 views
Hi I'm from Turkey and my first game is almost finished but when ı looked itch.io pays with only stripe or paypal they...
started by Huhigames Feb 27, 2022
1 reply
692 views
How do i create charity bundle? i want to create bundle witch proceeding going for ukraine relief. Where do i start?
started by kolekniewiary Feb 27, 2022
191 views
No replies yet
Why is my game low resolution when I publish it on itch.io (browser) but in Unity it looks good?
started by Faris05 Feb 26, 2022
1 reply
200 views
So I was peacefully upload a game and I don't know what happened to my account when suddenly I was post a project of my...
started by Kreyul Feb 25, 2022
4 replies
1,835 views
Do itch.io put copyright on games to avoid copy?
started by moNmonerP Feb 24, 2022
3 replies
505 views
my browser is unable to show any images on the site. no headers, banners, thumbnails, backgrounds, and even profile pict...
started by Alexander James Dec 10, 2021 Last page
46 replies
13,343 views
Hi, would it be possible to re-enable this topic in devlogs? I had to put the development of my game on hold for a few m...
started by Vivaladev Feb 04, 2022
6 replies
425 views
I'd like to update an asset I've published and add more items for those who purchased the full version. I don't want tho...
started by Aeynit Feb 23, 2022
4 replies
674 views