my browser is unable to show any images on the site. no headers, banners, thumbnails, backgrounds, and even profile pictures. please fix.
Hey all, it appears that a few ISPs are having connectivity issues with our CDN. Our services are up and running and we are not experiencing any downtime on our end. I’ll try contact our CDN to see if they are having any service issues at any of their local points of presence. If you could reply to me with what ISP you’re using (and where in the world) if you’re having issues accessing files/images that would be helpful.
Thanks
This isn't a localized issue. Thumbnails are referring to img.itch.zone which is unreachable and not just from the Philippines.
https://www.isitdownrightnow.com/itch.zone.html
https://downforeveryoneorjustme.com/itch.zone
Those tools will just load https://img.itch.zone/ which always return an error code since it’s not a valid image URL for our image processing server. It’s not a good way to detect if any of our specific services are responding.
Hello! I'm experiencing problem on the website. When I play or download a game. It always end up in "Can't reach this page" I've followed a lot of tutorial to fix this but it doesn't work. All of the devices I use does the same. My ISP is PLDT from Philippines. Hope it will fix soon because I really love Itch.io!
Hello,
I am living in Hungary, and at home I also cannot reach any images on itch.io. Strangely, I could at my girlfriend's place and at my mother's place, both have different ISP than me. What could I do with this? If it's the internet service provider should I call them and ask what the hell? Or I can add some exceptions somewhere on my computer or rather to the wifi / router as not my tablet nor my laptop able to reach itch.io images.
It's like that for months now, I think I saw it working for a day or two a couple of weeks ago, but this thing persist.
EDIT: It was working at Fríday afternoon, today I saw pictures, but gifs wouldn't play (showed the first frame as a normal picture) but since it's not working again.
This sounds like a separate issue, like there’s a problem with the markup you provided. In any case, if you want us to debug something you should link directly to the page with the issue.
Also, I just want to note that you replied to the person who made this topic, and not anyone on the itch team who can help you.
Hello,
the link that doesn't work is basically the whole itch page's all images (avatars, gifs, screenshots). Any texts, download links are working at all times. Images sometimes work normally, and sometimes at half capacity (?) meaning the gif covers are not playing when mouse cursor hovering on top, but images and avatars work.
At least this is what I experience whenewer I check itch.io. As I wrote above, I am from Hungary, and it seems with any other provider it works, with mine (what I have at home) isn't. I don't know if it's a setting I should check on wifi/router, as tablet (ipad) and laptop also does the same (simultanaously working or not working), or it's something that the proveder does time to time, like it's a speed/connection issue on the provider's side.
Thank you for your help.
Just a followup: in the recent weeks the problem subsided, and though I don't check on the page daily, whenever I do, everything works fine. Should the itch team did something to resolve the problem, thank you for that. Maybe my internet provider got their sh*t together, I don't know. Anyways, just wanted to say this, as I am interested if anybody else experienced the same.
Cheers!