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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,818 topics · Next page · Previous page · First page
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Last post
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 20 days ago
885 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
861 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,409 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,305 views
Have there been any developments on this topic here? https://itch.io/t/255814/add-the-ability-to-revoke-patreon-download...
started by aura-dev Feb 10, 2022
203 views
No replies yet
Do you think you can fix this, itch.io?
started by Jadsi Dec 05, 2021
6 replies
1,418 views
I searched for oAuth on these boards and found just a single post from 3 years ago. I've uploaded my game as an in brows...
started by DeluxeFlame Feb 07, 2022
2 replies
313 views
Hello, I need help, I try to install a demo, I already have the zip but when I try to install it in the itchio applicati...
started by PapaFrita031 Feb 09, 2022
150 views
No replies yet
Hola, necesito ayuda, tarto de instalar una demo, ya tengo el zip pero cuando trato de instalarlo en la aplicaion de itc...
started by PapaFrita031 Feb 09, 2022
311 views
No replies yet
I'm looking for a replacement for Gumroad to sell digital assets after they melted down on twitter today about their ceo...
started by Lhannan Feb 05, 2022
10 replies
1,384 views
Can i change from (0$ pay what you want) to fixed for example 2$ later during development of my game?
started by Paul Feb 08, 2022
2 replies
305 views
With streaming experiences being surprisingly good (GamePass to Android, Steamlink), is it possible to stream games from...
started by timo.carlier Feb 06, 2022
2 replies
1,112 views
Published my new game Sweet Collector https://invoke-games.itch.io/sweet-collector and can't find it anywhere here on it...
started by Invoke Games Feb 08, 2022
2 replies
293 views
I made the game in Construct 3. My html5 file size is 776 MB and the site reads 1 Gig is the limit, but when I view the...
started by cloudland concepts Feb 05, 2022
9 replies
545 views
https://itch.io/jam/snippets-of-the-heart Hello, I am curious what I am doing wrong. Our server's jams often don't appea...
started by CHRONOMATOPOEIA Feb 07, 2022
1 reply
215 views
Hi there! About a month ago I released a game and I haven't had any problems with it. I've played it a bunch of time and...
started by TOMOLO Creation Feb 07, 2022
2 replies
367 views
Hello, I’m releasing my first game (yay!) in a couple weeks to get the time to iron the final kinks, but I’ve notice...
started by Hanntac Feb 07, 2022
2 replies
307 views
I have three builds for my game: Windows, Mac, and Linux. Each has their own zip file. I can't upload each zip separatel...
started by Isaac Estudillo Feb 07, 2022
1 reply
2,862 views
I only bought a couple of titles years ago and immediately stopped using it, after I recognized that my (PayPal) payment...
started by AK47San Feb 05, 2022
2 replies
5,128 views
it says they updated but makes me re updated every time or just doesnt show it updated
started by bloodsniper0 Feb 05, 2022
5 replies
509 views
I noticed that you can filter out your search results using tags but it only shows the results that the tag is part of...
started by Nukiloco Feb 06, 2022
1 reply
2,436 views
QuestionPromotion
Whats the best way to promote my game?
started by Claw Sprites Feb 05, 2022
1 reply
203 views
Hello, I've recently installed Itchio on a new computer and put the folder with my games in it, with the same path as it...
started by GomezGoesQuack Feb 05, 2022
1 reply
225 views
Hi! I have a question, if I make a program, in Lite and Pro version, and I want to make the Pro version paid, how can I...
started by avpred202 Feb 04, 2022
3 replies
242 views