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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,988 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
968 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 54 days ago
1,376 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
10,260 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,511 views
I wanted if when you update your game, it shows again on the "most recent" page or if it only show once when you initial...
started by Tall game maker Jan 10, 2022
6 replies
2,364 views
Hello, I recently created a game jam which I put as much effort into as I could think of. I was wondering what it would...
started by Dequog Jan 17, 2022
4 replies
257 views
I was trying to play a game just now, and I couldn't hear anything. I go onto another game, I can't hear anything. And i...
started by helixq_0 Jan 15, 2022
5 replies
2,496 views
Questionhelp
bought this game for my daughter 2 days ago all worked fine now everytime she clicks the icon its saying the adobeair fi...
started by woodswife19 Jan 16, 2022
1 reply
186 views
Hello! I am making a game, and went onto the task of making the itch page for it! I want the page to be designed fully...
started by Hypers Jan 16, 2022
1 reply
293 views
I just got a notice from someone a week ago saying he had used some of my assets for his game, and that was pretty cool...
started by Willibab Jan 15, 2022
167 views
No replies yet
Hi everybody I'd really love to share with you and adventure puzzle game where you play with the action figures Chloe an...
started by Rojeh Jan 15, 2022
174 views
No replies yet
So... i'm kind of new here, and my VN that i made has some gachi in it, there is no naked man though, but they are half-...
started by isyma Jan 14, 2022
2 replies
414 views
so itch got deleted from my computer, and now that i downloaded it and logged in, i went to my library and saw nothing...
started by Eprics05 Jan 14, 2022
235 views
No replies yet
I attempted to give an updated suggestion for the tag RPG Maker. When ever I click Submit it gives me a mismatched token...
started by NewQuestGaming Jan 14, 2022
1 reply
7,344 views
Is there a way I can play on my IPad? I tried the Mac file but it didn’t work…
started by MysticAquila Jan 10, 2022
6 replies
507 views
I just got some dollars and want to link them to an account How can i do that carefully Please tell me the steps
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1 reply
222 views
The store page states "purchase comes with Steam key" but there is no Steam key for this game on my download page. I've...
started by shibsters Jan 04, 2022
4 replies
364 views
I just found out that, when I rate or comment on a game, it shows up in my feed to anyone who follows me. Since I make...
started by Alex Leone Jan 10, 2022
2 replies
969 views
The last few days when I try to install a game, I click "install" and it pops up the box asking me where to install it...
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3 replies
1,579 views
Whenever I try to play a game made with WebGL, I get the message"Your browser does not support WebGL." I have checked an...
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2 replies
1,506 views
I uploaded my file to itch.io and it seemed to be fine until I went to the game page after it was uploaded. I thought th...
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3 replies
490 views
I published a game about 2 months ago but it's not showing on search results when I search the name. I've published anot...
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4 replies
10,289 views
I see that I can only add filters and see games tagged with that filter. Is there a way I can do the opposite. See games...
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2 replies
491 views
I have notifications open and i stopped getting notifications in itch. Io and in my account I checked my profile but eve...
started by AdamGDA Jan 04, 2022
7 replies
586 views