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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,782 topics · Next page · Previous page · First page
Topic
Last post
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 12 days ago
678 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
848 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,215 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,281 views
I recently started uploading some of my games to itch and I’ve been wondering, does data from the previous version of...
started by bussin ohio Sep 26, 2020
1 reply
2,440 views
Every screenshot or cover image I upload is blurry and I can't figure out why please help
started by floame Sep 25, 2020
4 replies
1,364 views
Hi, I tried to purchase the Among Us game, and it gave me an error message in the payment page, but checking my bank acc...
started by gabceb Sep 22, 2020
4 replies
312 views
Hello! I will sell games for the first time in my life, but there are some issues that confuse me. In my country I have...
started by Master of sj Sep 24, 2020
3 replies
354 views
Hi, is it possible to buy the Bundle for Racial Justice and Equality right now?
started by abrueda Sep 25, 2020
2 replies
227 views
Hi, this is an EXTREMELY basic question, it is a very long time since I have done any kind of programming. I have upload...
started by adamjs Sep 24, 2020
181 views
No replies yet
So I’ll start off detailing with the current state: A user subscribes to this patreon They can access the post with th...
started by gumbyscout Sep 24, 2020
316 views
No replies yet
So I'm trying to privately host an HTML game. I'm uploading it in the EasyRPG HTML player (don't know if that info is go...
started by Larkatiel Sep 22, 2020
2 replies
974 views
QuestionFan comic
Hi there. Here's my doubt: I want to upload a fan-comic/fic I made using sprites and stuff from a game series, some are...
started by RurouniGarrland Sep 22, 2020
3 replies
321 views
Hello, I read another topic about long wait times for first time submissions to be reviewed where their games have had h...
started by Deleted Account Sep 21, 2020
5 replies
548 views
hello, i'm new here i'm trying i am editing my profile page i am trying to to change my background image but it just loa...
started by Isanvel Jul 03, 2020
1 reply
1,329 views
Hi everyone! So I want to clean up my profile page, but at the top, underneath my banner, is a link to my community prof...
started by n8dev Sep 21, 2020
3 replies
806 views
If I released a game for $5 or $10, is there a way to have that money skip past me and go directly into a charity of cho...
started by MagiCole Sep 20, 2020
3 replies
1,053 views
My game isn't downloading from the library and keeps popping up with error. Can I have an alternative solution or by 5 b...
started by Tinyme10 Sep 20, 2020
4 replies
430 views
Hej everyone, When are we going to get a button to add all games in a bundle to our library?? Thanks
started by pbaesse Sep 21, 2020
290 views
No replies yet
Hey! I have a game named HTMHell, but he is on an other acount and I would like it to be changed to my main acount. I've...
started by Starter Sep 14, 2020
3 replies
280 views
why are there no screenshots on the right side of my game page
started by Vairus004 Sep 20, 2020
3 replies
394 views
Im trying to figure out how to update, do I have to download the game again?
started by FurryFan5 Sep 19, 2020
2 replies
323 views
I have ancient games in the library in purchased category that I would like to delete. How do I do that?
started by battlerich@yahoo.com Sep 19, 2020
1 reply
532 views
Hi guys! How do I share the games I've written music for on my profile page? Is there a way for the games to appear them...
started by Taylor Kirkwood Sep 20, 2020
1 reply
226 views