My game isn't downloading from the library and keeps popping up with error. Can I have an alternative solution or by 5 bucks back?
If you tell us what game it is, what the error is, what operating system you're on and if you're using a browser or the app, people might be able to help. And if you decide to request a refund anyway, please contact support. Hope this helps.
Often people have issues downloading and running application from their web browser. We recommend using our free desktop application which can automatically install, update, and run all the games on our site.
You can download our app here: https://itch.io/app
If you’re still having trouble getting the game working then we can issue a refund but you will need to contact support using the email address that you used for the purchase.
Thanks