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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

10,100 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
1 reply
1,077 views
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 82 days ago
1,647 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games / jams not being visible on the site. Pleas...
started by No Time To Play Sep 17, 2024
10,875 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,667 views
Hi, My game (“Till Checkout Do Us Part Demo”) suddenly stopped showing in Popular/Browse sections even though the pa...
started by Zeal 14 days ago
5 replies
107 views
Hello, sorry to bother you, just wanted to make sure. As far as I understand from the rules, if game indexed and I made...
started by PozitiffGames 15 days ago
2 replies
74 views
QuestionIndexing
Hi, I published my asset 2 months ago, but they aren't indexed. Can someone help me with what I'm doing wrong? https://n...
started by NotMatter 16 days ago
2 replies
86 views
downloaded a game called fairy findrs from someone called shootercreator but realized it was a blog post rather than fro...
started by boophey 16 days ago
5 replies
98 views
While I'm waiting for indexing, I have some thoughts about fixing, for example, the project page description. If I make...
started by DangerHealtZ 16 days ago
6 replies
80 views
I am having the issue of my posts needing moderator approval. Whilst posts on forums do get approved in a few days, I ha...
started by leonzable 16 days ago
1 reply
52 views
Hello itch.io team and community, My name is ShikashiDev , and I’m opening this thread regarding ticket #326485 becaus...
started by shikashidev 17 days ago
8 replies
138 views
Hello. I published my first game and at first it was displaying, but then not. I contacted support and they fixed it. Bu...
started by Module_mu 19 days ago
9 replies
187 views
Hello everyone! My game: https://lust-tap-studio.itch.io/lust-tap-2b I published my very first game a few days ago, but...
started by Lust Tap Studio 16 days ago
1 reply
85 views
Hello everyone. My first 3D game hasn’t been indexed for 7 days. I’ve read all the threads and all the discussions a...
started by Pizberry 19 days ago
10 replies
220 views
I need to get this wrapped up so I can close my Payoneer account. The Payoneer fees will already eat a lot of the payout...
started by Adams Immersive 17 days ago
3 replies
79 views
Feedbackquarantine
"My project was automatically quarantined. It does not contain malware. Please review and unquarantine the build."
started by eroldenizavci2 17 days ago
1 reply
46 views
You are doing a terrible job, my game is not showing up in searches.
started by BERKGAMES 17 days ago
1 reply
67 views
hello! My game is still not indexed and I don't think that itch will promote the game. I thought about YouTubers, but I...
started by Module_mu 17 days ago
31 views
No replies yet
Yesterday I suddenly found that all my comments/replies trigger "Awaiting moderator approval", even commenting on my own...
started by MartianMangaka 17 days ago
2 replies
87 views
Hi itch.io staff, It's been more than a month, and all my posts require moderator approval - would like help resolving t...
started by Tokyo Frequency 17 days ago
1 reply
73 views
Hi everyone! Could someone explain why our game is taking so long to get indexed? It’s been more than two weeks alread...
started by Block 17 18 days ago
4 replies
118 views
payout ID: 201720 I recently made a withdrawal of from itchio to payoneer . I wanted to know how many days it will take...
started by HypnoTrain 25 days ago
2 replies
120 views
Hello, I just changed the password for my account, but unexpectedly I did not receive an email confirming that my passwo...
started by Laddo_d 18 days ago
54 views
No replies yet
Heya, I've recently enabled Patreon Access for some of my products, however members are noting that itch is not giving t...
started by Kay Lousberg 61 days ago
4 replies
257 views