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My game hasn't been indexed for 7 days even though the page quality is excellent

A topic by Pizberry created 21 hours ago Views: 100 Replies: 9
Viewing posts 1 to 3

Hello everyone.

My first 3D game hasn’t been indexed for 7 days. I’ve read all the threads and all the discussions about indexing, but I still can’t understand why games that have no gameplay, no description, no screenshots — basically nothing — get indexed immediately, while I’ve been waiting for a week (examples: 1 2 3 4 5). Support hasn’t replied for 4 days; I hope they answer today.

I understand that new games appear on itch all the time, but I’ve been on the platform for a year. Before TTS3D I released 3 other games, and I’ve never had this problem before. All my previous games were published and indexed on the first day and immediately got views.
So why can’t itch offer proper moderation? Why do completely empty or low-quality pages get indexed instantly, while mine is stuck for days? What’s the point of the page quality guidelines if I’m already waiting 7 days?

I even saw a post from 3 years ago where someone’s game wasn’t indexed for 70 days! Seventy days without views, without recommendations. Just imagine you’re a beginner dev, you want to share your work, and the platform ignores your project for 70 days — but at the same time a page with no screenshots and no description gets approved instantly.

If I ask here how long I still need to wait, the answer will probably be “a few weeks.” But how long is “a few weeks”? A month? Two? So page quality doesn’t matter at all?
I thought maybe the issue was my installer (I uploaded an .exe installer instead of a zip file to stand out somehow). I replaced it with a zip — nothing changed.

I shared the link with my friends just so they could visit the page and play it. Still ignored. Even though the guide says that’s one of the ways to help the system notice a new game. Well, itch clearly didn’t notice anything.

I’m waiting for a response from support about my game indexing (both TTS3D and TTS — I updated the description and added TTS3D as the next part). Why is my game taking so long to be reviewed? Is it because of my page quality? Is it because of the game itself? Did I get into some sort of list that makes me wait 7 days?

My questions:

What else do I need to do for itch to finally “see” my game? Why does a game like mine take 7 days to review, but all sorts of low-effort projects get approved instantly? Is it related to using Butler? (As in, does using Butler slow down the process compared to uploading a <1GB zip manually?)

P.S I translated the entire message through a translator. If there are any inaccuracies, let me know.

I’ve read all the threads and all the discussions about indexing, but I still can’t understand why games that have no gameplay, no description, no screenshots — basically nothing — get indexed immediately, while I’ve been waiting for a week

I doubt that. Else you would know that 7 days is nothing and that support will not answer such requests and if they do, that it will be more than 4 days. You also did not read the community message board rules.

So why can’t itch offer proper moderation?

That costs money.

Also, Itch does not see it is a priority to advertise games. Your page is fully operational. Itch believes developers should do their own promotion. For that you do not need to be indexed. Indexing is low priority. Things like malware, ddos attacks, pay out issues are a bit more important.

Else you would know that 7 days is nothing and that support will not answer such requests and if they do, that it will be more than 4 days.

This is the first time I've encountered this in a year on this platform. I've read all the questions on this topic, and if everything was fine, I wouldn't have written this post here. Regarding support: you can write about indexing after one day, but I wrote after four. But you know, that's not fair lol. Go to your recent games now and you'll see garbage that's practically unformatted, yet it's indexed. How is that even possible? I had the same problem with Football Championship; the page wasn't very well formatted, but it was indexed right away

You also did not read the community message board rules.

Let's read the rules: "If you still need to create a topic about it, then please write in your post that you've read the docs and you still have a question, otherwise we'll close your topic."

Well, I have questions and grievances, which is why I wrote this long post (by the standards of other posts on this topic)

That costs money

Look, I don't care that it costs money. I'm a user of this platform, and as a user, I shouldn't care; I need to focus on my business. You can see this concern on the screens right now. Besides, treating this system well just because "it costs money" is stupid. I don't like it, and I've described its shortcomings here. My main complaint is: why does ICH immediately publish garbage without providing any information? No, let's put it this way: why is this garbage here? Even the information about this system states: "Indexing is generally available to all developers, assuming your account is in good standing and you aren’t abusing or creating low-quality pages" From this sentence, I understand that indexing is necessary for virus scanning and finding high-quality projects. In the post, you can see examples of pages without low quality

Things like malware, ddos attacks, pay out issues are a bit more important.

I agree with you on this, it is actually very important, but......

Itch does not see it is a priority to advertise games. Your page is fully operational. Itch believes developers should do their own promotion. For that you do not need to be indexed. Indexing is low priority.

Then explain why recommendations are even necessary if, in your opinion, they have no impact? Itch.io isn't just a place where you upload and forget about it; it's a platform similar to Steam. If it weren't, there wouldn't be developer blogs (there would only be updates, for example), no "recent games" or "new and popular" tabs (why? The developer needs to promote the game!), and no tags (just pages for games that have been published). All the factors (in a different sense) I've described allow Itch users to find something new outside of Steam, and all sorts of YouTubers can find new content there. Itch is an alternative to Steam for those who don't want to pay $100 or simply can't. You know, I'd accept this argument if we were talking about GameJolt, another competitor. There are practically no recommendations there; I've never had more than 20 views there. And GameJolt itself isn't very popular, as it has less opportunity to connect with its audience. I'd like to add that Itch has a CTR metric that directly impacts the platform, which is odd for a platform that "Itch does not see it is a priority to advertise games.." So, Itch shouldn't advertise my game, I'm not asking for that, I'm asking for my game to be visible to platform users among all the garbage from "recent games."

The docs are outdated. Itch could avoid a lot of threads like this by updating their docs. I honestly do not know, why they do not just do this. It is frustrating to read the same thread every day. They could even reduce tickets, by giving realistic expectations. You only wrote so early, because of the wording in the docs.

Look, I don't care that it costs money.

You wanted an explanation, did you not.

They have automatic systems to take workload from staff to save money. Some games are put into a waiting queue for staff, some games are indexed right away. What influences this is secret. Do not bother to ask. No one with authority will tell.

From this sentence, I understand that indexing is necessary for virus scanning and finding high-quality projects.

That's not the reason. And some of this might have been lost in translation, as it makes no sense, the way it is written.

Malware is scanned for already indexed projects too and even an update can get you delisted temporarily or quarantined. A side effect of quarantine is being taken off the index for the duration of the quarantine and some mistake quarantine for an indexing problem.

And they do not index games to look for quality projects. Or look for low quality ones to intentionally not index. It is guidelines. Not terms of service. It is a standard of project page they would like to see. But they will not bar amateurs and inept developers from being indexed, just because they fail to have a cover image or the project is "low quality".

you can see examples of pages without low quality

Please use a better translator page. Or translate it back and forth and see for yourself. It is awful to read and some of what you write makes just no sense at all.

Then explain why recommendations are even necessary

I do not understand what you are talking about. Translation issues again, I guess.

I just repeated the overal tone from leafo according to my memory. If you see leafo talk about this in threads about indexing, you will notice that being indexed is seen low priority and developers are encouraged to do promotion themselves.

While I do not want to be condesending, it might be seen as such, and I want to apologize in advance. Sorry for being blunt and maybe hurtful:

 You gained 7 followers for your 3 games in a year while being indexed. Being indexed or not does not matter in the slightest for your success. You do not have commercial success. And if you manage to be successfull in the future, it will not be, because you were indexed on Itch and visible for literally half a day on the first page of recent games. 

And for your promotion, it does not matter, if the game is indexed or not. You will promote a direct link. Like on your youtube video, discord or tiktok.

Anyway, docs are misleading for years now. It does not take days, if you have to wait, but weeks, and sometimes over a month. That causes a lot of irritation.

Moderator (1 edit)

...Did you also read the unofficial FAQ where it says that 1) one week isn't unusual 2) it varies from game to game and 3) the criteria aren't so simple? Also how to help move your game ahead in the queue?

...Or for that matter the rules of this category, that tell you what to do it support takes a long time to reply (not that four days is a lot of time currently)?

I read about the FAQ, but missed the part about the week. My apologies for forgetting about it. Regarding "how to help move your game ahead in the queue" I did that, but as far as I understand, I wasn't exaggerating. Since I have practically nothing, I can't really promote the page. As for the criteria: why are you immediately publishing games with no information about them? I understand that you can't disclose it, but lol, why does my page or game look worse than a page with one screenshot and no description? As for support: maybe four days isn't that long, but I felt uneasy when, after a long development period, my game got no views or downloads. I read about indexing and waited this week. It said: "If your game is released after one day, you can contact support". I don't remember where it says that, but if I find it, I'll add it to the post. Overall, I have no major complaints about support.

Moderator

You're asking the wrong person, and like I said, the criteria aren't so simple. And you're right about the FAQ, but again, the rules of this category tell you what to do if support doesn't reply after a while.

So, I'm not complaining about the support. I just added this; I have no complaints about them. I do have questions about indexing, which I raised at the very end of the post. You answered some of them with links to the FAQ, but nothing about Butler. I just find similarities in that if you publish a game directly (without Butler), the page will immediately appear in the recent games. I want to ask, is Butler the driving force behind indexing? Perhaps the server perceives uploads through Butler as blank or suspicious, and that delays indexing.

Moderator

I didn't see your question about Butler, and it seems unlikely, since 1) Butler is literally the official tool for uploading files to itch.io and 2) like I said two times already, it's probably not so simple.

Okay, I get it. I'll keep waiting for my game to be indexed and hope everything goes well. At least I'm promoting the game on TikTok, so I hope that helps