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(1 edit)

...Did you also read the unofficial FAQ where it says that 1) one week isn't unusual 2) it varies from game to game and 3) the criteria aren't so simple? Also how to help move your game ahead in the queue?

...Or for that matter the rules of this category, that tell you what to do it support takes a long time to reply (not that four days is a lot of time currently)?

I read about the FAQ, but missed the part about the week. My apologies for forgetting about it. Regarding "how to help move your game ahead in the queue" I did that, but as far as I understand, I wasn't exaggerating. Since I have practically nothing, I can't really promote the page. As for the criteria: why are you immediately publishing games with no information about them? I understand that you can't disclose it, but lol, why does my page or game look worse than a page with one screenshot and no description? As for support: maybe four days isn't that long, but I felt uneasy when, after a long development period, my game got no views or downloads. I read about indexing and waited this week. It said: "If your game is released after one day, you can contact support". I don't remember where it says that, but if I find it, I'll add it to the post. Overall, I have no major complaints about support.

You're asking the wrong person, and like I said, the criteria aren't so simple. And you're right about the FAQ, but again, the rules of this category tell you what to do if support doesn't reply after a while.

So, I'm not complaining about the support. I just added this; I have no complaints about them. I do have questions about indexing, which I raised at the very end of the post. You answered some of them with links to the FAQ, but nothing about Butler. I just find similarities in that if you publish a game directly (without Butler), the page will immediately appear in the recent games. I want to ask, is Butler the driving force behind indexing? Perhaps the server perceives uploads through Butler as blank or suspicious, and that delays indexing.

I didn't see your question about Butler, and it seems unlikely, since 1) Butler is literally the official tool for uploading files to itch.io and 2) like I said two times already, it's probably not so simple.

Okay, I get it. I'll keep waiting for my game to be indexed and hope everything goes well. At least I'm promoting the game on TikTok, so I hope that helps