itch.io

I am contacting you again because the situation with the Pokestars page has already gone beyond anything reasonable.

The project has been stuck in what feels like an endless quarantine, without indexing and without any concrete resolution, and this is simply unacceptable. At this point, I maintain only one page on the platform, and even so, I still cannot move forward with the project as I should, because every new update runs into the same issue: the page continues to appear as under quarantine and not indexed.

What makes this even more frustrating is that this is happening on an account with years of history on the platform. This is not a new, suspicious, or contextless account. Even so, I am still left without a clear answer, without any timeline, and without objective guidance on what is actually preventing the page from being restored to normal status.

Since we were no longer allowed to sell our projects on the platform, things have clearly changed a lot on our side. What is most noticeable now is that we can barely get any response from support at all. That only makes the entire situation more discouraging and harder to understand.

This situation directly harms the progress of the project, communication with the audience, and the ability to keep publishing new versions with even a minimum level of predictability. Maintaining an active page that remains effectively invisible, with no transparency about the reason, makes no sense for someone trying to work seriously on the platform.

So I need a direct answer:

• What exactly is the reason why the Pokestars page is still under quarantine?
• Is there any specific issue that I need to fix?
• What exactly needs to be done for this page to finally be released and indexed?

At this point, what is most frustrating is not only the problem itself, but the feeling that it has been left unresolved indefinitely, without any practical action. I need a clear position and a real solution, because as things stand, the platform is actively preventing the project from continuing.

I am waiting for an objective response regarding this case.

I’ve been waiting for a response from itch.io for over 2 months (crazy), and so far I’ve received nothing. Please reply to my messages so I can understand how I should proceed. This is an important project, and it matters a lot to me as a developer.

Hello itch.io team,

I’m reaching out again because support has honestly been falling short, and the lack of a response is directly impacting our work.

Our game Pokestars has been de-indexed for around two months, which is drastically hurting the project’s visibility and our ability to keep development and community updates moving forward.

As previously mentioned, we’ve adjusted our approach and will stick to a single page from now on (we won’t create a new page per update anymore). We want to follow itch.io’s guidelines properly — but we need clear guidance and a solution so the current page can be re-indexed.

Please provide an urgent update on the status of this case and what is still needed for the re-indexing to be completed. If any changes are required on our end, we’re ready to apply them immediately.

We have new projects in mind, but we need Pokestars back to normal so we can work safely and ensure the continuation of our career and support for our community.

Thank you in advance — we’d really appreciate a prompt reply.

Best regards,

Shikashi dev
My ticket (330575)

thanks

My last ticket #330575

Hi everyone,

I’m the developer behind shikashidev and I’m looking for help getting a project reindexed / removed from quarantine, since it was blocked after a recent update.

What happened:

• In the past, I created one page per version/update.

• I later understood from itch.io’s guidance that I should keep a single project page and publish updates there, because creating new pages can be seen as spam.

• On my latest update (after changing the access/distribution setup), I mistakenly created one last separate page, and it was blocked / placed in quarantine.

Waiting time: I’ve already been waiting for more than 20 days for this to be resolved, and I’m not sure if anything else is required on my side or if my request is stuck somewhere in the queue.

What I need now: I want to follow exactly what itch.io proposed: keep the game under one project and publish future versions via updates on that same page.
We have a new version scheduled to release this week, so I’m trying to get the page status resolved so I can release properly.

If there’s anything specific I need to change (tags, warnings, page text, distribution setup, etc.), please let me know and I’ll fix it immediately.

Thanks in advance.

Yes, i'll update the game this week!

Thank you for taking the time to explain everything so clearly — I appreciate it.

I understand the impact this caused, and I’m sorry for any inconvenience. I genuinely didn’t intend to create problems for players or the platform. This will be my final and permanent page; I’m committed to keeping everything stable from now on.

Given the situation, could you please tell me what I should do now for my game to be reindexed properly?

And if there’s anything the team can do on their side to help restore the page’s visibility, I would be extremely grateful.

I just want to continue the project the right way from here. Thank you again for your patience and guidance.

Hi!

Yes, I did create a new page, and it seems the previous one was de-indexed because of that. I understand your point, and I’m not trying to repeat this behavior — I only wanted to bring the project back with the same visibility and indexing it originally had.

I already explained my reasons for creating a new (and final) page, and I’m just trying to keep everything stable from now on. I’m not trying to spam or reset anything — just restore the project properly.

Thanks for the clarification and for taking the time to respond.

I make my oficial page public again

Hello itch.io team and community,

My name is ShikashiDev, and I’m opening this thread regarding ticket #326485 because my game page was taken down without any warning or notification. I only became aware of the removal when trying to access the page.

I believe this may be connected to a recent change I made: previously, I offered a limited demo on itch.io, and now I decided to make the full version of the old release completely free for everyone. Along with this change, I created a new page for the updated version — not as an attempt to spam or gain visibility, but simply to restructure the distribution model of the project.

To clarify the situation:

• The old free demo was replaced with the full version, now available at no cost.

• The new updated version of the game is available only through Patreon support.

• No sales are made through itch.io, and I have never encouraged players to pay multiple times for the same content.

I completely understand the importance of following platform guidelines, and I want to ensure everything is done correctly. I am also fully open to agreeing that any creation of additional pages for this project in the future may result in stricter actions, if that helps maintain compliance and clarity. My intention is to keep everything consolidated in one single, organized, official page.

Because of this, I kindly request a priority review of my case and guidance on what needs to be corrected so that my page can be restored. I am ready to make any necessary adjustments immediately.

Thank you very much for your time and support.
Best regards,
ShikashiDev

Thx for the tip! ❤️

I haven’t really thought about that yet, ask me again a few updates from now!

Yes!

Thx! ❤️

Hey Leafo, great to have you here! I was following what I thought was the right approach for releases, creating a new page for each version, since I believed that would be allowed for major updates. But after talking with some people in the community and reading the guidelines, I realized that might not have been the best way to go. I’d be happy to keep everything on a single page moving forward. Would it be possible to lift the quarantine so I can stick to one fixed page?

Thank you. I still haven’t received a response — it’s been over 20 days since my first contact. I’ll keep monitoring it today. Thanks again.

313944, thanks

Hi,

I’ve been reaching out to support for some time now regarding my situation, but I haven’t received a response yet. Could you please take a look and assist so we can move forward with the project?

Thank you in advance.

for sure

Do we have any other platform like itch.io to publish our games where payments actually work? Not Steam!

@leafo, thinking about the developers, could you give us an update or any intention of bringing back payments for NSFW content on the platform?

Thanks!

Hello everyone, how are you?
I hope you're doing well.

On June 6th, I relaunched my game with a complete overhaul and uploaded the new version to the platform. On the second day, the game disappeared from the listings, and since then I’ve been doing my best to drive traffic and generate sales. Itch.io is my main distribution platform, so this situation has been very concerning.

I currently have an open ticket that’s been awaiting a response for over 20 days. I read about the possibility of the game being placed in quarantine, and in the meantime I’ve tried to direct traffic to the page myself — including generating some sales — but I haven’t received any feedback.

Here are my open ticket numbers for reference:
286197
282471

I understand there might be internal processes or reviews involved, but I’d really appreciate any update or clarification on my situation. I’ve been a developer on the platform for some time and truly appreciate the work you do.

Thanks in advance!