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Request for Support Follow-Up

A topic by shikashidev created 24 days ago Views: 138 Replies: 6
Viewing posts 1 to 3

Hi,

I’ve been reaching out to support for some time now regarding my situation, but I haven’t received a response yet. Could you please take a look and assist so we can move forward with the project?

Thank you in advance.

Moderator

...Please read the rules of this category where it says:

  1. That the people who could answer your question are unlikely to see your post.
  2. What to do in order to have your request escalated.

Specifically: post your ticket ID here and I'll let our admins know. Hope this helps.

313944, thanks

Moderator

I've let our admins know.

Thank you. I still haven’t received a response — it’s been over 20 days since my first contact. I’ll keep monitoring it today. Thanks again.

Admin

You have paying customers on a page that you put into draft. That blocks those customers from accessing the page. There should be a warning on your dashboard when you do this. Please don’t do that.

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Also, I don’t understand why you keep recreating a new page every single new version you push out.

Hey Leafo, great to have you here! I was following what I thought was the right approach for releases, creating a new page for each version, since I believed that would be allowed for major updates. But after talking with some people in the community and reading the guidelines, I realized that might not have been the best way to go. I’d be happy to keep everything on a single page moving forward. Would it be possible to lift the quarantine so I can stick to one fixed page?