Heya,
I've recently enabled Patreon Access for some of my products, however members are noting that itch is not giving them access when they should be eligible. Presumably that is in cases where people prepaid for a month/year and then cancel their renewing subscription, they should still have access to content until their actual subscription runs out, but itch's system detects it as just not an 'active pledge'.
To put it plainly, if I subscribe to a Patreon Creator for 1 month today, but also immediately cancel my sub so I don't forget, I should still have access to any content for the remaining 30 days that I already paid for. They have access to my content on Patreon, but not the content on itch that I set 'Patreon Access' for.
Any chance this can get looked at at all?
Thanks,
Kay