Skip to main content

Indie game storeFree gamesFun gamesHorror games
Game developmentAssetsComics
SalesBundles
Jobs
TagsGame Engines

Questions & Support

New topic
9,765
Topics

Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,765 topics · Next page · Previous page · First page
Topic
Last post
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 7 days ago
590 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
831 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,092 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,250 views
I'm working on a fan game with the current working title of Project Agira. I wanted to reach out to the community and us...
started by Project Agira 17 days ago
32 views
No replies yet
Hi All! Researching any gamification methods/games that were used to promote: Transport sustainability-related topics li...
started by Kiberjack 18 days ago
45 views
No replies yet
After two weeks, I had filed a support ticket to index my project, Debris ( https://reverie-requiem.itch.io/debris ). Ho...
started by Reverie Requiem 18 days ago
3 replies
111 views
Hello! I apologize for the inconvenience. I published my game three weeks ago, but it still hasn't been indexed and does...
started by Golden Sunshine Games 18 days ago
1 reply
82 views
Hi, my name is Yousif. I releaed my game The Last Stop on itch.io about a week ago: https://you-games.itch.io/the-last-s...
started by you games 18 days ago
1 reply
78 views
I have one payout that has been in review for 20 days and another that's been in review for 7 days. I'm starting to fear...
started by strongerbonds 19 days ago
1 reply
91 views
Di
started by tiziylua-coder 19 days ago
1 reply
50 views
idk why my games( https://thefarentt.itch.io/the-brutality-of-cellar) is not indexed and show on search and list i hope...
started by farentt 19 days ago
2 replies
71 views
Hi, I'm sorry to bother you, but I don't understand why my game is still not visible in the search results. I understand...
started by LorenzoCiffo 51 days ago
21 replies
416 views
Hi, my game [ https://brimddy.itch.io/mansion-days ] has not been indexed for 5 days already. My account is about a year...
started by Brim 20 days ago
1 reply
133 views
Hi everyone, I’m new to Itch and just released my very first game. I was wondering if other developers could share the...
started by Prohinix 23 days ago
6 replies
320 views
Would I be able to get in contact with a moderator or admin directly? I'm looking to get some communication about a manu...
started by Siren 21 days ago
2 replies
123 views
Hello, I published my visual novel Mysterious Ways one week ago. The game page is public and the direct link works fine...
started by Mysterious Ways 20 days ago
1 reply
86 views
Have a good day, I sent a mail to support@itch.io 6 days ago but they haven't responded and I saw posts about itch.io ma...
started by psben2 21 days ago
3 replies
156 views
QuestionBrowser
How do you get "play in browser" under you game?
started by Raymond Roach 21 days ago
4 replies
141 views
I'm trying to contact itch.io support, but the e-mail they provide (support@itch.io) bounces back and says it's not a va...
started by goodfellow408 22 days ago
2 replies
285 views
Collective Shout, an extremist anti-pornography group, has been on a bit of a tear lately working with other organizatio...
started by Ventiscogreen 71 days ago Last page
64 replies
21,694 views
i have had money i wanted to get from itch.io payout, that was long time ago, now i got my payoneer a week ago and verfi...
started by Combo Bomb Games 22 days ago
4 replies
149 views
Sorry for asking this but I was trying to contact support, basically to request access to custom CSS, and uh Gmail says...
started by muramasa 22 days ago
5 replies
193 views
Good afternoon, Yesterday I uploaded it about 4 times trying to make the web build work since I couldn’t get it runnin...
started by Cuckchair 26 days ago
3 replies
219 views