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My games don't show up on search.

A topic by psben2 created 22 days ago Views: 160 Replies: 3
Viewing posts 1 to 3

Have a good day,

I sent a mail to support@itch.io 6 days ago but they haven't responded and I saw posts about itch.io mail servers have some issues so I'm posting this here.

None of my games are shown on search results on Itch.io and I think it's because they're not indexed. Before sending mail I checked and only 2 of my games showed up on the search. I tried to change some settings to see if it's about my settings and then they're gone too. I'm searching my user name or name of my games on Itch.io and there are no results for any of them.  I've followed your guidelines, read docs about getting indexed and edited metadata correctly but those didn't work. Please help me to solve this.

Sincerely,

psben2

but they haven't responded

They usually do not respond to such mails. Your games will just be indexed one day. Itch staff is bogged down because of many requests. Expected waiting times when this happens is over a month.

Also read here for more information. https://itch.io/t/4120453/game-quarantined-search-or-indexing-problem-read-this

Your tinkering with your game's settings might have put you on manual review. None of your games are currently indexed. 

Thanks for the response. I read the link before. As I said even before I changed my settings only 2 of my games were indexed (my latest game jam game which I published over one week ago was not one of them).

Moderator

If it takes much longer, please post your ticket ID here like the rules say and like you see other people doing.