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Questions & Support

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Topics

Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,766 topics · Next page · Previous page · First page
Topic
Last post
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 7 days ago
592 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
831 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,103 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,251 views
I am currently developing a survival game called Beastbound, a game where you are a monster being hunted down by humans...
started by Master Sak 23 days ago
3 replies
156 views
Good day. I've been making games on itch for well over 3 years, with some of my projects having been featured on the pop...
started by MikiY 24 days ago
2 replies
185 views
I was just charged twice for the a bundle . Support emails come back as undeliverable . Please reverse one of the charge...
started by Webdimension 23 days ago
1 reply
95 views
Hello! I've already asked this question but only got answered with "Wait a bit more". It's been a very long time since t...
started by RestartTeam 23 days ago
1 reply
129 views
Hi! I know it is against the rules to create a topic for this in the community, but some kind of “warning” has been...
started by HarshNarayanJha 67 days ago
23 replies
987 views
Hey, grandparents, you're stuck in the Stone Age. Let me log in with Google and Gmail. Don't you see I'm too lazy to typ...
started by jdpa 23 days ago
53 views
No replies yet
Hi! I just want to ask when a project is usually indexed? I've uploaded my first project here 2 weeks ago, a comic title...
started by kyubi-pixels 23 days ago
1 reply
123 views
So I have been waiting for like a two weeks now and my game still not being indexed. I suspect that it has been flagged...
started by PolishBro 23 days ago
1 reply
100 views
I've had this game on every phone I've used for the past 10 years. It's a great 5 to 10 minute time waster. Car ride, do...
started by iofhua 24 days ago
6 replies
185 views
I have 3 games and they no longer show up in any searches. This includes searching by the games' names or any of the tag...
started by themistressmatrix 23 days ago
1 reply
102 views
Created a payout on Jan 31, 2025, and its already September. Its a small amount since Im just doing Itch for fun. But I...
started by CamkoalatiXD 24 days ago
1 reply
123 views
Hello, I wanted to ask about deindexing times. I set my game to free the day the announcements about NSFW games being re...
started by mala 24 days ago
2 replies
176 views
Hello, I've released my new NSFW project on itch (set to free/no payments accepted), and it got decent traffic from my c...
1 reply
121 views
i know it takes time pretty sure I have read all of the "getting indexed" article and I think I qualify. Its been weeks...
started by Caramalgames 24 days ago
1 reply
103 views
ı cant open the game beacuse of this problem
started by memef 28 days ago
7 replies
254 views
First hello and thanks. I'm a little new around here and I'm wondering if this experience has happened to you as it did...
started by Jbgame99 25 days ago
1 reply
133 views
I'm pretty sure I have read all of the "getting indexed" article and I think I qualify. I published my game yesterday an...
started by Lady Lyris 26 days ago
2 replies
147 views
Lots of people I follow get bumps when they do a major update, they get to the top as newest. I did an update and got no...
started by The Neuronaut 27 days ago
4 replies
178 views
Even after more than 24 hours, searching for "Gong Go Girl Demo" doesn't bring up the game. Did I do something wrong?
started by amgr930 26 days ago
1 reply
78 views
My free NSFW game isn't indexed still after a month. It does not accept donations, I'm sure. It has had that option chec...
started by Solomon Vice 26 days ago
72 views
No replies yet