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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,760 topics · Next page · Previous page · First page
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Last post
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 7 days ago
581 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
827 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,083 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,247 views
Hello, I wanted to ask about deindexing times. I set my game to free the day the announcements about NSFW games being re...
started by mala 23 days ago
2 replies
176 views
Hello, I've released my new NSFW project on itch (set to free/no payments accepted), and it got decent traffic from my c...
1 reply
121 views
i know it takes time pretty sure I have read all of the "getting indexed" article and I think I qualify. Its been weeks...
started by Caramalgames 24 days ago
1 reply
103 views
ı cant open the game beacuse of this problem
started by memef 27 days ago
7 replies
252 views
First hello and thanks. I'm a little new around here and I'm wondering if this experience has happened to you as it did...
started by Jbgame99 24 days ago
1 reply
133 views
I'm pretty sure I have read all of the "getting indexed" article and I think I qualify. I published my game yesterday an...
started by Lady Lyris 25 days ago
2 replies
147 views
Lots of people I follow get bumps when they do a major update, they get to the top as newest. I did an update and got no...
started by The Neuronaut 26 days ago
4 replies
178 views
Even after more than 24 hours, searching for "Gong Go Girl Demo" doesn't bring up the game. Did I do something wrong?
started by amgr930 25 days ago
1 reply
78 views
My free NSFW game isn't indexed still after a month. It does not accept donations, I'm sure. It has had that option chec...
started by Solomon Vice 25 days ago
72 views
No replies yet
I have a free version of a NSFW game available, and would like to release a paid version on itch. It'll not be indexed...
started by ragtorstone 32 days ago
3 replies
420 views
Hi! I accidently clicked on the remove submission button and approved it. I was doing several thing at a time in a rush...
started by Ilya Shevelev 25 days ago
2 replies
91 views
I've been working on a game for the past few years, mostly for fun, but I recently thought it would be a good idea to up...
started by jibanyanc 25 days ago
2 replies
76 views
Hello dear itch.io team. Could you give us any updates on the recent matters about payment processors and NSFW ban and s...
started by Dana's Demons 25 days ago
72 views
No replies yet
Ive updated my game but it doesn't appear in the submission feed, wondering why that is? see - https://itch.io/jam/feedb...
started by luckyape 26 days ago
51 views
No replies yet
For some reasons, i'd received a warning for account and after writing a comment, window with text is appearing where st...
started by Queeflex 27 days ago
6 replies
186 views
Hello everyone, I’d like to ask if there are any plans for a native Apple Silicon (arm64) version of the Itch.io deskt...
started by Tega Idogun 26 days ago
48 views
No replies yet
What it says on the tin, I only get this: {"error":"access_denied","error_description":"Please verify your email address...
started by AnthemAnatheme 29 days ago
2 replies
297 views
I made a support request for this issue as well: 306585 In the past I'd get comments on my game with sketchy "download h...
started by Studio Interlude 28 days ago
3 replies
148 views
i have been working on this game for a long time when i published it never got that big am i unlucky?all my games in pas...
started by Arc-NEO 27 days ago
36 views
No replies yet
Soooooo when I try to download a game from the Itch.io app, it keeps saying "An error occured during installation local...
started by Temmieflake1225 27 days ago
57 views
No replies yet