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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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Last post
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 7 days ago
584 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
830 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,089 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,247 views
So one of my friends brought this thread https://itch.io/t/5149036/reindexing-adult-nsfw-content to my attention but see...
started by KingSleepyz 27 days ago
2 replies
127 views
Hello itch.io team / moderators, My itch.io username: Addi.v Email: adiiv.607006@gmail.com "My ticket ID is #305344, ple...
started by Adii.v 30 days ago
7 replies
220 views
"My game isn't showing up in search." "I've uploaded the file and set it to public, but no matter how much I search, the...
started by amgr930 28 days ago
1 reply
82 views
A game I played had an engine update that removed support for OpenGL 2.0 (I have an ancient PC), causing it to crash whe...
started by Asan1c 28 days ago
1 reply
80 views
Hello, I would like to access the Goal data of my game and be able to display them inside the game. Is it possible? If y...
started by Biim_Games 28 days ago
38 views
No replies yet
Hi everyone, I’m Escape Pixel and I’ve recently uploaded two new game asset projects: https://escape-pixel.itch.io/s...
started by escape-pixel 28 days ago
3 replies
130 views
Hello. It’s been over a month, almost two, since all NSFW games were deindexed. I know that free games without donatio...
started by Capky Games 28 days ago
77 views
No replies yet
Why aren’t my game pages and developer page showing up in itch.io search? Also, my game screenshots disappeared from G...
started by Baburo Games 30 days ago
4 replies
161 views
No matter what I do, and if i download natively in browser, the itch.io desktop app or in a download manager, i cant dow...
started by eightcoins 58 days ago
2 replies
163 views
My main account was simply known as "Dorkfishie". (dorkfishie.itch.io) About a week ago, I saw that every comment I was...
started by Doree Dorkfishie 39 days ago
8 replies
319 views
We recently changed our game to Free To Play on Steam and updated our Itch page to reflect this. Also posted a DevLog. I...
started by DoomBattleZone 29 days ago
2 replies
101 views
Hello, How can I change the order of games that appear at the top of my profile? https://itch.io/profile/tarnos12 I edit...
started by tarnos12 30 days ago
5 replies
168 views
to preface, this is not a topic asking how long it will take for support or payouts to respond or reach me. This is a to...
started by LivingTopHat 30 days ago
1 reply
179 views
Hey uhm, while i'm also waiting longer then usual for my payout this isn't directly about that, not completely at least...
started by reiko-samaa 31 days ago
3 replies
218 views
I'd like to submit my own game ideas, how can I do that?
started by nemesislivezx 31 days ago
3 replies
118 views
I found madoromiS2 the game had a malware. I initially got a bluescreen and my pc restarted. i went to look in comondo a...
started by ragstal 31 days ago
2 replies
219 views
Hi there! I'm just starting out here on itch.io and I need to select my payment method. It looks like the one that would...
started by Inbar Koren 33 days ago
5 replies
344 views
Hi, I'm participating in a gamejam and I submitted my game, APE ESCAPE BACK TO THE PAST, but people are going to play it...
started by Zymeiron 31 days ago
60 views
No replies yet
i tried downloading some games, but when i click the download button and wait the download wont start no matter what, tr...
started by Jonandircrack1 44 days ago
3 replies
162 views
Game link: https://velan1gt.itch.io/rehabilitation-protocol I wouldn't write this, but it's not the first time. I don't...
started by Velan 37 days ago
5 replies
216 views