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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,752 topics · Next page · Previous page · First page
Topic
Last post
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 3 days ago
389 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
823 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,008 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,234 views
I really don't know if it was itch.io or some other stupid website, but less than a minute later after i download bloodm...
started by c0nman777 37 days ago
4 replies
320 views
I'm trying to transfer my project "Survius" from my account to another one, and have made two tickets for it (the second...
started by Mohenjo Daro 36 days ago
2 replies
101 views
Hi, we have recently created a new jam page, due to start on the 26th. It was originally up on the Calendar but has sudd...
started by Snappy Gurus 37 days ago
62 views
No replies yet
It's nearly impossible to compress gifs THIS MUCH and still look good.
started by Windy 37 days ago
1 reply
93 views
what are the reasons for this ? like any common reasons ?
started by Darknesscapeee 39 days ago
3 replies
246 views
The button to initiate payout on my payout page has a drop-down with Payoneer and “Other” (presumably PayPal too if...
started by Alfish 37 days ago
79 views
No replies yet
Currently, only my first 6 games show up when you search my username. I currently have 14 games on my profile now, and n...
started by PineappleApricot 38 days ago
2 replies
74 views
Good morning, a question: Is it normal that stables don't accept whole square bales, but only loose ones ? Thanks to any...
started by Tabacione Farm 38 days ago
2 replies
60 views
Hello everyone, my YouTube embeds aren’t showing up. They work great for other games, but for my game they don’t app...
started by Larsi_official 38 days ago
1 reply
61 views
All my games that work on browser have suddenly stopped working. I have not updated the games at all either. It shows a...
started by Nikninja 39 days ago
4 replies
534 views
Hello everyone Long time ago a created and uploaded a game called "Banana Forest 🍌", after this long time I updated o...
started by Felix_550 39 days ago
2 replies
109 views
Heya, there are bots posting links to malware under each of our popular games multiple times per day. I report, ban and...
started by Anduo Games 43 days ago
6 replies
607 views
All other games have something in common. Even point-and-click games have something in common with arcade racing games o...
started by Deleted Account 39 days ago
2 replies
173 views
i was just starting have regular amount from Itch and this thing come like the thing to put me really bad i try so much...
started by spacebear7778 42 days ago
3 replies
295 views
On most social media sites, blocking an account makes it unfollow you. However, on itch.io, a blocked account can still...
started by Orion Scribner 39 days ago
61 views
No replies yet
i just want to ask if it's even possible to use itch user name (in my case hacknorris) in game IF someone is logged in?...
started by hacknorris 40 days ago
4 replies
162 views
Hello! We have read the pinned topic before creating our topic. Our request (299195) was registered on August 2, 2025. T...
started by OnlyGoodGames 40 days ago
1 reply
92 views
I’d like to suggest a feature enhancement for itch.io’s dashboard, specifically concerning the “Game Jams You’ve...
started by Lost Crow Games Feb 27, 2024
1 reply
464 views
Questionno license
Hey so i can start the game but when i press on play it loads and after it says press any key and i press a key it close...
started by Hiroschoto 41 days ago
1 reply
80 views
In the game “My Dystopian Robot Girl,” at one point Shanice goes with the protagonist and Jun to the ruins, where Ju...
started by Bezalius999 41 days ago
1 reply
70 views