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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,736 topics · Next page · Previous page · First page
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Last post
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 12 hours ago
94 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
818 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
8,902 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,221 views
Is there a way I can give them access to the paid version of the game? So theres no need to buy it for them.
started by soapinsoup May 16, 2025
3 replies
183 views
Hi, I'm aware that this is not the best place to post this but I couldn't think of any other way to solve my payout prob...
started by Submissive Fate May 19, 2025
2 replies
118 views
Hi, I emailed Itch.io support to request access to custom CSS for my account, but I haven't received any updates. It's b...
started by Moti May 18, 2025
11 replies
276 views
Hi, I've made a game on Steam which uses Steam's multiplayer relay services. So if I put it here it probably will not wo...
started by alpello May 18, 2025
70 views
No replies yet
started by Suspended Account May 17, 2025
7 replies
208 views
https://itskm.itch.io/prank has not been indexed after almost 1 and half months, most likely overlooked, this is the 3rd...
started by Kanishka Maiti May 18, 2025
1 reply
92 views
I can make a new post in the development log. So... I have a new version of the game on my computer and the first versio...
started by Greensonic May 17, 2025
12 replies
715 views
Payout was initiated at the beginning of March and it's still in review. I have contacted support on 12th April and 30th...
started by Aedian Glair May 17, 2025
1 reply
116 views
I'm running a bundle to benefit disabled creators, and I'd like to get it to more eyes, but looking at the topics I can'...
started by 1veetvoojagig May 17, 2025
2 replies
97 views
I've been trying to change my channel banner but it says that upload is not possible or something. Can you help? Please...
started by TheCatGameCompany2 May 17, 2025
51 views
No replies yet
Hi, I'm curious if Itch can release a statistic on the percentage of games over whatever time frame Itch is comfortable...
started by ProjectRootProxy May 17, 2025
148 views
No replies yet
I changed my nickname from Layz722 to dragonfrog studio almost a month ago, but I still can't be found in a new way! Onl...
started by dragonfrog studio May 13, 2025
3 replies
154 views
im making a dnd tool, its a html file, that uses fetch('monsters.csv') javascript to load all the stats of the monsters...
started by HeroWork May 17, 2025
1 reply
72 views
I made a Payout request back in March. On May 3rd, I submitted a support ticket and followed up with an updated Tax form...
started by cafeDraw May 16, 2025
1 reply
110 views
Hello, I would like to seek advice regarding a refund issue involving one of the users who downloaded my game. Approxima...
started by Nae Games May 16, 2025
2 replies
282 views
So I rated the game. But when the dev checks his analitics, he doesn't see my rate. last rate he see is form 2024. I kno...
started by Adeptus7 Apr 28, 2025
7 replies
250 views
Hello, I published a game and it has not been indexed: https://that-guy-who-makes-games.itch.io/lights-out I have made s...
started by That Guy Who Makes Games May 15, 2025
12 replies
563 views
I added the development log. so, I was told that this would be checked. • How do I know that the game is being checked...
started by Greensonic May 16, 2025
124 views
No replies yet
QuestionHelp please
I am trying to import a game for university but it is over the 1GB limit by 1.78GB's is there a quick way to contact sup...
started by Steelsoldier224 May 15, 2025
1 reply
97 views
Can't find any of uploaded projects. Even two older, from year+ ago. I don't much care about old one's, they made only f...
started by Dango Games May 15, 2025
12 replies
245 views