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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,089 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
423 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
4,720 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,589 views
I'm trying to log into my account with the email address villfukg@gmail.com but it wants me to enter a 2FA code which wa...
started by Villfuk02 16 days ago
3 replies
119 views
Hello, I am having trouble recovering my password on Itch.io. Specifically, I have not received a link to reset my acces...
started by Konstanta42 39 days ago
3 replies
171 views
This is my second post about the indexing issue, but the problem remains unresolved. My game unexpectedly disappeared fr...
started by D-san 16 days ago
2 replies
125 views
Sorry to bother you with a problem that has its own dedicated topics, but I’m a bit nervous and worried I’ll be igno...
started by D-san 38 days ago
18 replies
481 views
QuestionWarning
Hello! I made a game, upload it, uploaded to maxter's game jam 2025... Waited... Waited... N now when I'm trying to comm...
started by VORLDIE.TEAM 16 days ago
35 views
No replies yet
Hello, i deleted the wrong project - Is there a way to restore the game and page?
started by Noremi111 16 days ago
2 replies
80 views
My friend created a page for one of my games and gave me admin rights. How do we transfer the game to my profile and mak...
started by Irog 18 days ago
2 replies
90 views
I've been going nuts trying to find a solution to this, searching for any one else having this issue. Ren'Py games in we...
started by EiraValkyrie 16 days ago
54 views
No replies yet
When I try to access Manage Collections in order to consolidate several collections, I get an error 404 page not found.
started by Jim 17 days ago
28 views
No replies yet
Hello, I've made a post in my itch.io blog almost a year ago now about a game that consists malware and also sent a mail...
11 replies
241 views
Hello I have retaken the tax interview months ago but it's still hasn't updated and I can't get an access to my payout...
started by Fongrol 17 days ago
1 reply
74 views
Required Statement: Yes, I’ve read the Getting Index on Search & Browse page and still got this question. An archived...
started by Fals Fiction 18 days ago
3 replies
87 views
Hi moderators, I hope this post finds you well. I, as a member of WoofWoofStudio, write this post to request about the r...
started by ECFDPB 18 days ago
3 replies
120 views
i recently decided to to move off of subscription services for my sketchbook work & thought i'd try itch sometime, since...
started by Shalmons 18 days ago
1 reply
62 views
hello, i need help uploading a build larger than 1gb using butler to itch.io. i installed butler but i cant figure out w...
started by BiGClipS 17 days ago
1 reply
53 views
Hey, It's like the title says. It's very frustrating. I don't know if anyone has ever worked with Electron.js and electr...
started by SandCroc 17 days ago
51 views
No replies yet
Hi. After a while of vesting Itch.io and manually updating games i got tired of it and downloaded Itch app in hopes that...
started by HighMan88 17 days ago
1 reply
53 views
How do I select which of my projects appears as the thumbnail when I share a link to my itch.io profile? I just uploaded...
started by Rachel 25 days ago
4 replies
138 views
I uploaded the game, but it wasn't indexed or verified (someone said it should be), but it immediately appeared on the s...
started by Greensonic 18 days ago
1 reply
90 views
I received the following error when scrolling through my library
started by soul74 43 days ago
1 reply
64 views