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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,636 topics · Next page · Previous page · First page
Topic
Last post
Hi everyone! We receive a lot of support tickets on a daily basis, and our support team is small, and we want to provide...
started by lyn-marie excelsia 79 days ago Last page
150 replies
12,589 views
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
715 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
8,335 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,129 views
Hello everyone. I was about to create a post in community -> "Release Announcements" as we just added our first game to...
started by Nightshift Game Development Mar 21, 2025
2 replies
175 views
[2025-03-21 16:06:28]: Found 4 files (95 MB) for depot 2780461 [2025-03-21 16:06:29]: ERROR! Failed to initialize build...
started by OctoCityGames Mar 21, 2025
82 views
No replies yet
Could you request a refund if you didn't really know what you're getting into or dev's behavior? Example: You bought a g...
started by Som3randomdude Mar 17, 2025
5 replies
252 views
EDIT: I'm just stupid. See reply for explanation in case you run into the same issue. Original Post: So in order to get...
started by builds.games Mar 20, 2025
1 reply
293 views
I think, I comply with all the requirements but my games still do not appear on the search profile link: https://nouhou-...
started by Nouhou Issoufou Mar 20, 2025
1 reply
128 views
Hello, author. If I ask someone else to buy something and have that person give it to me in the form of a gift, is it st...
started by White Xin Mar 19, 2025
6 replies
161 views
How can I get the membership code and how to use it? The sponsorship money has been paid, but the activation code cannot...
started by zyj1001 Mar 20, 2025
144 views
No replies yet
Hi! The game I want to publish failed to upload because the zip has over 1000 files (around 1700). It's not at all a big...
started by Studio Babyface Mar 19, 2025
2 replies
149 views
The tool I purchased does not match the seller's description. I requested a refund, but customer support did not respond...
started by zhou66130571 Mar 19, 2025
1 reply
104 views
A game of mine was deindexed for about a month before a moderator got back with me and let me know it had been re-indexe...
started by Sqeek McDohl Mar 18, 2025
3 replies
153 views
I am an artist on patreon and since I'm getting a bit tired of the platform for multiple reasons I was thinking of posti...
started by fullmontis Mar 18, 2025
2 replies
1,333 views
Is there a way to see people who blocked me?
started by Greenie Mar 15, 2025
2 replies
129 views
I've made a handful of pixel art game assets for sale and they all got published right away with no issue (these were fo...
started by Gilt Feb 18, 2025
6 replies
188 views
Ice installed and in red above says i need to go on my phone app to enable developer mode i tried and it wants me to joi...
started by Cujo900 Mar 18, 2025
1 reply
89 views
I am in the second round of a game jam (20 hours left). I have been exporting and uploading my game from Construct 3 as...
started by MessMess Feb 13, 2025
14 replies
1,549 views
In September of last year, I filled out the tax interview, but only initiated my first pay out in January. February 3rd...
started by earacorn Feb 26, 2025
5 replies
386 views
Okay, so one of the games I'm making has some mature themes it discusses like domestic/sexual abuse, so I labelled it NS...
started by IslandWind Mar 17, 2025
2 replies
888 views
Hello to the itch.io support team, I'm contacting you regarding a payment request that I'd like to cancel. I recently in...
started by Kendrick ML Mar 17, 2025
2 replies
236 views
Hello, With two other people, we organized a game jam over the weekend and used the ranking system. Unfortunately, 11 ho...
started by Annabess Mar 17, 2025
1 reply
84 views