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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,765 topics · Next page · Previous page · First page
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Last post
If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 7 days ago
590 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
831 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,094 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,250 views
I know there are delay issues and so on but not the case here since the last one was below the termen, now I have two pa...
started by sn00p Feb 25, 2025
1 reply
165 views
I deleted a game since it was no longer interesting to me. I did save my progress the normal way. So when I downloaded t...
started by nathan moore Feb 25, 2025
2 replies
286 views
Having payout issues for the first time. Using Payoneer for payout. All my previous payouts have been paid without any i...
started by EOLOstudios Feb 27, 2025
1 reply
177 views
First of all, I want to say that I'm using a translator because English is not my main language, I hope we can understan...
started by Ronroneos Feb 27, 2025
65 views
No replies yet
Hi all, Today we released a major update for our 18+ game, and while our other socials are doing comparatively well, the...
started by SissySweetGames Feb 27, 2025
80 views
No replies yet
Hi, everyone! My name is Danny Bright and I'm a sixty-year-old retired Ghost Writer. I own three Substacks and I want to...
started by dannybright Feb 27, 2025
72 views
No replies yet
Hello, I'm looking at moving over to itch and I have a question regarding the distribution and management of Unity packa...
started by weskay Feb 26, 2025
74 views
No replies yet
If I purchase a game, is there any way for the developer or Itch.io to remove the game from my computer? Do I own the ga...
started by Keysmash666 Feb 25, 2025
2 replies
512 views
Hi, I've used my iphone to play browser-supported itch.io games on IOS for a good while now, but recently none of them s...
started by jrezz0 Feb 25, 2025
2 replies
1,208 views
Confirming that I have read this - https://itch.io/docs/creators/getting-indexed . I have checked all my settings as wel...
started by thebirthdaygirl Feb 21, 2025
6 replies
265 views
I check the bundles every day to buy bundles of physical games when they go on sale as I’m a pensioner and it’s the...
started by vandokkenskypool Feb 19, 2025
4 replies
418 views
Well it's really unfortunate but I have a life problem who require me to raise urgent funds , so I ask itch.io recently...
started by spacebear7778 Feb 22, 2025
4 replies
346 views
Hi all, There are some older posts about this circa 2018/2019 but it seems like there hasn't been any progress with PWA...
started by spillz Jan 27, 2025
4 replies
1,568 views
Because if your billing address doesn't match your current address, it won't let you buy anything, regardless of if you'...
started by Kamoo Feb 25, 2025
188 views
No replies yet
Hello, I just want to know what to do when is taking more than one month of waiting to validade information. At the mome...
started by Otsoga Feb 25, 2025
6 replies
266 views
My latest payment, which is still in review, has been charged with 30% withholding tax because apparently I needed to re...
started by Laura Hunt Jan 29, 2025
13 replies
787 views
im in a game jam and i cant uploade my game and it give me this error " Zip contains file that is too large "
started by Ahmed Mohamed Moneer Feb 25, 2025
1 reply
103 views
现在下什么游戏都是,下一半就被禁止下载
started by tzzzzzzzz Feb 25, 2025
77 views
No replies yet
каждые где-то 10 миннут игры зависает намертво с критической ошибк...
started by XTOto14 Feb 22, 2025
3 replies
173 views
Hello. The payout is in review for 38 days now and no response. Support has already been contacted by e-mail but there h...
started by WinLu Feb 25, 2025
1 reply
186 views