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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 14 days ago
765 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
856 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,256 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,285 views
My Bundles page only shows the most recent purchases; it no longer has the links for the Bundle for Racial Justice & Equ...
started by Eris Lord Freedom Mar 02, 2024
1 reply
166 views
Hi all, I'm working on some new ideas with a game, the battle system is turn-based with a first person perspective. I've...
started by Bleurgh Mar 24, 2024
108 views
No replies yet
Hi there folks, I've been trying some improve a bit the discoverability of my game assets by adjustikng the name of the...
started by ZerinLABS Mar 21, 2024
9 replies
805 views
Hello, A few weeks ago I've organized this game jam for students of the universities in Romania, however now that the ga...
started by Zarnot Mar 24, 2024
87 views
No replies yet
How can i fix it??? Tks
started by Thomas Crissien Mar 23, 2024
1 reply
136 views
I tried on my pc and my phone. but larger files like 1/1.5gb+ files get stuck after half way.
started by Ge gnome Mar 23, 2024
119 views
No replies yet
Questionpagamento
salve raga stavo provando ad acquistare un gioco ma non me lo fa fare, qualcuno può aiutarmi?
started by Irene Laguardia Mar 22, 2024
1 reply
291 views
Hi, i made a payout to my PayPal account 16 days ago and still in review??? Won't i receive my money? I talked to suppor...
started by SHAWKAT Mar 22, 2024
5 replies
283 views
I've made a game called "Ragdoll torture!". It's a pretty popular game and for 6 months you could find it just by search...
started by YukicrashGamez Mar 22, 2024
3 replies
292 views
started by Suspended Account Mar 21, 2024
2 replies
231 views
Hello. I sell many assets for a certain videogame and each assets requires it's own project page with it's own price. Wh...
started by eliphasapostle Mar 21, 2024
6 replies
586 views
Hi, I release game music on ITCH and most of it is CC0 / Public Domain and I don't require anyone to credit me, but some...
started by iamoneabe Mar 21, 2024
6 replies
1,037 views
Hello, I contacted support for my game already because its been way more than 3 days to review the game (not paid game b...
started by AdnanZXgamer Mar 22, 2024
1 reply
154 views
1 reply
133 views
Hey i'm new here, with selling stuff, and i sold stuff for $57 and in the earnings it says $33.74. which seems a bit low...
started by reiko-samaa Mar 18, 2024
3 replies
927 views
https://itch.io/t/134920/bank-statement-question Hi, I was looking for information related to my current situation and f...
started by skyfish204863 Mar 20, 2024
4 replies
505 views
the itch app stays on a black screen every time I enter it
started by nAnA000 Mar 20, 2024
95 views
No replies yet
I'm working on an SDL c++ game and I've used emscripten to port it for web, If i upload the generated index.html file, i...
started by docjenny Mar 20, 2024
2 replies
352 views
Hello, I am trying to provide the correct tax information to Itch, however after multiple tries it appears that the esti...
started by YumamiSoft Mar 20, 2024
1 reply
189 views
So i heard of Butler is a small command-line tool that help creator managed /upload and Generate Patches for their games...
started by Deleted Account Mar 19, 2024
2 replies
221 views