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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 14 days ago
774 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
856 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,261 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,285 views
The first time I clicked on a youtube link it directed me to it then a popup asking for browser permission I accidentall...
started by xXXConkerXXx Mar 20, 2024
163 views
No replies yet
Hi, I can't pay with PayPal or a debit card (i dont have those) and i bought a paysafecard without checking if I'm able...
started by Monkus2115 Mar 20, 2024
347 views
No replies yet
My community has run into a problem trying to get sponsors for our annual gamejams. The analytics for our jam page from...
started by Jono Shields Mar 17, 2024
2 replies
255 views
So I started selling on Itch.io , After the Tax Interview it said I'm eligible for 0% Tax withholding , but I still get...
started by Retro Spud Mar 19, 2024
5 replies
544 views
hi there! i stumbled upon the so-called itch.io app book, and it has a chapter on publishing pc linux binaries, but does...
started by sylvie Mar 18, 2024
7 replies
549 views
Hello, I'd like to batch revoke a key group since that's not what I'll end up using ATM. AFAIK This can only be done by...
started by xryp Mar 19, 2024
127 views
No replies yet
I'm looking to monetize traffic to my games, as many of these ads contain suspicious websites, can anyone recommend an a...
started by PixelKaya Mar 19, 2024
1 reply
226 views
HI basically in the title. Im using the app and Im having a heck of a time (not in a good way) trying to figure out how...
started by Dyingchild1995 Mar 18, 2024
2 replies
1,926 views
So, I want to monetize my traffic from my Itchio games, and I'm looking for an ad network or a way to monetize my traffi...
started by PixelKaya Mar 19, 2024
123 views
No replies yet
I have published my first game and I am wondering how long it will take for it to be indexed and will I receive a messag...
started by Aboghazy Mar 18, 2024
1 reply
184 views
i need it so my game looks cool also my engine is unreal engine 4 so don't post anything about unity and stuff
started by J Games Mar 18, 2024
151 views
No replies yet
Hello sir/ma'am, i deleted my own game page " world of women " 2 month ago. This game page has lot's views and downloads...
started by Women 1101 Mar 17, 2024
1 reply
173 views
Hello, I am a Macbook user and I want to play the itch games but every time I download one here, I can't open it. It see...
started by IlhameA Mar 16, 2024
1 reply
331 views
Hello, I have a question. The Payouts, there are already a few of them and the oldest one is already 30 days. I would li...
started by Szadi art. Mar 09, 2024
19 replies
2,585 views
yo i deleted my account and i want to reactivate it but idk how i already send a mail to support but they dont respond y...
started by jraxxboyka Mar 15, 2024
3 replies
1,178 views
Hello My Friends My game is 1,22 gb so I cant publish it. I make game with RPG Maker. I don't think the game files can b...
started by SHADOWMASTER473 Mar 15, 2024
1 reply
3,509 views
I wanted to get back into unity but the thing is I absolutely have no where to start I kind of want to go for a very sim...
started by ironheidcross Mar 15, 2024
117 views
No replies yet
hello, I'm writing this because after several attempts to contact support, I can't find a way to remove game reviews fro...
started by ThePhirPhilou Mar 06, 2024
6 replies
401 views
hey I was just in need of help with one thing I've been trying to download the game voices of the void however whenever...
started by lordcrab420 Mar 14, 2024
2 replies
1,041 views
Good morning, I'm in my first development and I would like to know if it is possible to receive information such as my p...
started by StrategyMadness Mar 14, 2024
4 replies
307 views