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Bank Statement Question for Specific Creator

A topic by skyfish204863 created Mar 20, 2024 Views: 263 Replies: 4
Viewing posts 1 to 3
(1 edit)

https://itch.io/t/134920/bank-statement-question

Hi, I was looking for information related to my current situation and found the above article:
Could an admin please check a specific business game for the creator FEYADA? I tried to buy a game from them but my card was declined, and the game was not added to my account. However, I was given a fraud alert from my bank that said I was charged $5, and the merchant name says THEJASPELITCHI, from Poland. I don't know if that matches up with FEYADA, since there is also a separate creator on itch called Thejaspel. As far as I can tell Thejaspel is from the US. Could someone please quickly help me out with all of this? I've tried contacting the FEYADA creator on their discord but I have been unsuccessful.

I got a response from the creators on discord, they said they couldn't help and that contacting itch support (which I have also done and emailed them directly) is my best course of action.  If someone could please help me with this quickly I would appreciate it so much.

(+1)

Sometimes the admin goes through the forum, but normally it is the community itself that answers here (What you find here is not official support.).

If you really need urgent help, the best thing you can do is go to the itch discord server, but you must enter the support ticket number, since itch has a strict policy of not discussing any type of private data in public channels or discord (even PM ).

As context, Itch has 2 payment methods, the one that most of us use, where Itch is the seller and I don't think the payment from Poland is theirs, plus the name does not correspond to Itch.

The second way is for the seller to charge directly. I don't know exactly how this method works, but if the seller sent you to Itch, then I doubt he would use this payment method. Furthermore, he would have to recognize the name and country of origin. of the transaction.

Thank you for the advice.  I'll contact them on discord.

I got an immediate reply, I should've started there :') future advice to anyone else who has a similar issue I guess!

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