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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,822 topics · Next page · Previous page · First page
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If you need help with a payout, we have refined our payout process and added an updated “Contact support about this pa...
started by leafo 21 days ago
918 views
No replies yet
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
867 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
9,430 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
5,314 views
What is the best platform to use to verify my account? Any help is appreciated.
started by fordangele Jul 28, 2022
1 reply
299 views
i put the wrong email and cant verify it because it doesn't exist in my profile what do i do?
started by bnkm Jul 29, 2022
204 views
No replies yet
Hi there, I tried connecting my business PayPal account to itch.io and got to this step below: I clicked "Go back to itc...
started by magiccloudmedia Jul 29, 2022
234 views
No replies yet
Hi All, It's my first time publishing and I've read that for first time publishers the review can take longer since its...
started by Sirion Jul 28, 2022
2 replies
308 views
I downloaded this game a couple minutes ago, however when I open it my mac says it closed unexpectedly. What's happening...
started by CallMeKoma Jul 29, 2022
1 reply
269 views
Good day, Can you please check the verify e-mail does not send an e-mail. I have checked spam and all other folders. Tha...
started by Roelie Jul 28, 2022
306 views
No replies yet
so I read the docs about the game not being indexed but it has been a week, and the game has not been indexed yet, is th...
started by swipeclaw Jul 28, 2022
1 reply
327 views
so yes. Using itchio page in browser i cant launch any game if im on mobile. After clicking play nothing popups and i ha...
started by hacknorris Jul 28, 2022
2 replies
1,432 views
I published a 2D art asset 21 days ago, and yet when I search for my username on itch.io it says I have 0 projects. I ca...
started by traegis Jul 27, 2022
2 replies
273 views
I published my game 7 days ago but the project is still not showing up on the itch storefront, and is not searchable. I...
started by PolyTrauma Studios Jul 18, 2022
19 replies
912 views
Ive been playing on this site with no issues until recently when i see this error keep popping up when i want to play te...
started by AceHuntress Jul 27, 2022
988 views
No replies yet
I've uploaded a perfectly normal PNG as the cover image for an unpublished project of mine, but when I hit "View Page" i...
started by Thursday Garreau Jul 26, 2022
3 replies
1,357 views
Hello The suggest-a-tool page ( https://itch.io/suggest-a-tool ) is a great way for the community to add missing ones, b...
started by Fully Bugged Jul 15, 2022
3 replies
404 views
I'm not sure where the best place to post this is. I also posted it on Github. I'm helping out the creators of the Chari...
started by SkepsisRee Jul 25, 2022
4 replies
688 views
My game is for some reason marked as a virus. It wasn't the case earlier. I tried downloading through other browsers but...
started by Bartłomiej Sapalski Jul 24, 2022
5 replies
1,894 views
Hi, someone's using my assets for an NFT game, which is strictly against the license terms I set out on the product page...
started by Jamie Brownhill Jul 25, 2022
3 replies
406 views
Hi, I've tried searching for posts about this but am still a bit stuck! I want to be able to browse anything I own but h...
started by Karl Drinkwater Jul 13, 2022
2 replies
642 views
can somewane help? i dont know how to make an development log on my gamepage
started by Stieno3000 Jul 24, 2022
3 replies
424 views
Donating to free games acts as 'purchasing' these games and they'll appear in your owned library. But what if the free g...
started by HickorySmokedSausage Jul 22, 2022
2 replies
539 views
Is there anywhere a complete list of calls accepted by the server-side itch API? I know there's this page in the documen...
started by muntdefems Jul 22, 2022
497 views
No replies yet