I'm not sure where the best place to post this is. I also posted it on Github.
I'm helping out the creators of the Charity Bundle "Bundle for Buffalo" who have been given radio silence on help from Itch for a little over a month now!
Essentially, the creators of the bundle closed the bundle at approx $6,400 but the amount showing on the Itch account is $5,800. Plus, that amount is grouped with the account owner's personal earnings from Itch for other bundles from before the "Bundle for Buffalo" closed. (It does not seem like it should be grouped together). Is there a way to separate this? Have people had an issue like this before and there is a fix we're not seeing?
When creating the bundles they were reassured by Leaf and other Itch members by email and discord that you could donate directly from Itch to the charity in question. The intent there being that the organizers cannot take that large sum into their bank account and then pay the charity because it will mess with their taxes and state benefits a lot!
How can we track down the recorded amount for the bundle that is "missing" and how can we donate that appropriate amount to the charity? Is there a simple fix to this? We've reached out to support but have not gotten any response from Itch, so we're hoping the community may have a solution we're not aware of. Thanks!
