Are you in touch with the charity? For charities, we treat them like any other payee: All payees must be onboarded into our system to receive payment. They must create an account and go through seller onboarding to enter their tax information in our system. Additionally, the funds will need to be transferred to their account. This will be a manual step our admin team will have to do.
Essentially, the creators of the bundle closed the bundle at approx $6,400 but the amount showing on the Itch account is $5,800
It sounds like you may be mixed up regarding gross and net revenue. You can learn about how payments work on this page: https://itch.io/docs/creators/payments#payment-processor-fees Gross revenue, shown on the primary dashboard page (and potentially on the bundle’s goal progress bar), is the sum of all payments sent. Net revenue is the revenue eligible for collection after payment processor fees have been excluded from that amount. Net revenue is shown on any part of the site that deals with payouts. (As payouts are only one of two ways in which sellers can collect earnings, see the link above)
The intent there being that the organizers cannot take that large sum into their bank account and then pay the charity because it will mess with their taxes and state benefits a lot … Is there a simple fix to this?
If you (or we) aren’t already in communication with a charity, then the fastest way to get the funds to the organization would be to receive a payout on your own account and then donate using whatever facilities the charity provides. I understand your concern about about taxes. In this case you would be making a charity donation though, so it technically should be possible reduce your taxable income by that amount, but you may need to consult a professional. If that is not an option then we can still go ahead with onboarding the charity.
If you have a support ticket ID you can reply to me here with it and I can see where we currently are at.
