I published my game 7 days ago but the project is still not showing up on the itch storefront, and is not searchable.
I was about to email the costumer support but I realized that they haven't even answered my email from 10 days ago about the Tax Withholding Rate, which should be 0% according to our Interview but is still showing 30% under our Account's Settings.
I don't want to be pushy, but I'm wondering: is this normal? What are the average waiting time for being allowed to be indexed and show up on the storefront? What about getting answers from costumer support?
I realize it's summer and things may be a bit slower than usual, but this feels like something is not working like it should.
Should I ping them again, this time mentioning both issues?