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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

9,191 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki Feb 07, 2025
501 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
5,127 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,693 views
https://auoroa.itch.io/color-typer is a HTML5 mostly text game: with an easy goal: type first two letters of striking ba...
started by auoroa Jan 07, 2021
3 replies
278 views
Sorry for the vague-ish title. Uh, I've been looking at WattPad stories recently, and just searching random stuff to see...
started by melody Jan 06, 2021
2 replies
211 views
I want to unlink my account to a game called "The child" from Horrorshopgames but I don't know how to unlink it and give...
started by Aleks_xD Jan 06, 2021
1 reply
665 views
I was selling game asset here on itch and the buyers reported that after the payment (which I received on paypal) they a...
started by Kronovi- Jan 06, 2021
2 replies
517 views
I have downloaded the Itch application. To use it, I have to re-download applications that are already running on my com...
started by Bhoritz Jan 06, 2021
190 views
No replies yet
This topic has come up before and it was mentioned that it may be considered, and there was an appetite for it back in J...
started by Maytch Jan 06, 2021
144 views
No replies yet
I'm an artist more focused on the level design aspect of games and had an idea for a game but it would require multiple...
started by AceSilverFang Jan 04, 2021
6 replies
741 views
Hi, my game https://davidbrowne.itch.io/punch-league was deindexed for some reason I've sent a few emails to support abo...
started by David Browne Jan 04, 2021
2 replies
293 views
money is missing but no download. Used PayPal to pay.
started by Iwanteditsomuch Jan 04, 2021
1 reply
201 views
Why does the desktop app only let you search for specific products? It seems odd that normal searching just doesnt exist...
started by Voodin Jan 04, 2021
198 views
No replies yet
Good Day! May I know when the exclusion tags feature will be implemented on the site? I already saw this post: https://i...
started by Craylicia Jan 03, 2021
2 replies
2,499 views
So, I've been working on my new game for a couple of months now, and it's my first ever game on this platform and on Uni...
started by chez_dev Jan 02, 2021
6 replies
451 views
this pops up every time i try to download https://imgur.com/a/XAMceOr itch wouldnt let me upload the image directly
started by DakrFH Dec 15, 2020
2 replies
253 views
So last night I submitted a game to the jam Showcase Jam 2020, and I was able to see my game listed in the jam and it al...
started by MonkeBusiness Jan 01, 2021
1 reply
150 views
I contacted support via email regarding a refund. The time to request a refund is two days and I requested one the day I...
started by Kagsking Nov 13, 2020
8 replies
1,126 views
QuestionGift a game?
Howdy, I bought a bundle and there are a few of the titles I'd like to give to friends and family to enjoy. (just them...
started by Ryledhatter87@gmail.com Jan 01, 2021
154 views
No replies yet
Hi everyone, I have just started game development and currently I am working on improving my knowledge on the topic. I h...
started by kochish Dec 31, 2020
4 replies
277 views
Hello. Loading the first game. Everything is fine, but the cursor constantly flies out of the game and does not allow no...
started by JK Dec 30, 2020
1 reply
519 views
so paypal is banned in my country, and stripe doesn't give me the option to choose my country(turkey). i can't use both...
started by osaid Dec 27, 2020
2 replies
348 views
So, I've been trying to buy a number of games from the winter sale for the past day...but every time I click "pay with _...
started by TheBetterStory Dec 30, 2020
1 reply
571 views